The CSO Data Analyst will work with call center related data ranging from: Key Performance Indicators (KPIs), call volume, staffing, average handle time, associate schedules, creating staffing plans, assessing staffing gaps, analyzing staffing variances, providing suggestions to achieve service levels, and other call intelligence reports. This role is responsible for reviewing these data sets and proactively looking for trends in the data that could lead to: process improvements, behavioral trends, operational efficiencies, improvements in customer experience, and improvements in associate / intra-company experience. This role may also be responsible for generating a regular set of reports and more importantly, will be expected to assess these reports and provide upper management with hypotheses and recommendations related to the findings in the data. Daily Duties: - Generating reports utilized in the decision making process within the call center environment as well as other areas of the company - Working with many sets of data in an undefined environment and suggesting ways and methods of improving the efficiency of call center operations as well improvements in customers' experience - Trending of implemented solutions to determine the expected financial impacts of the changes and identification of any unexpected changes either positive or negative - Creating a scorecard of changes made with respect to improvements on customer experience or efficiencies gained within the centers; also providing this data to other areas of the company including but not limited marketing, engineering, sale operations, telesales, and financial services - Assessment of data and generation of related hypotheses and recommendations - Identification of patterns and exploring probable rationale for the occurrences of anomalies - Management reports on the condition of the care centers based upon finding in the data - Understanding of all call center KPIs, sales metrics, and systems used to generate and track these figures including the equations used to derive specific calculations - Writing reports within the systems or with data from system extracts to explore and derive meaning from the data sets - Communications to center management explaining key aspects of center performance and deviations from expected results - Being the strategic link between customers and call activities and the rest of the company to assist in the development / upgrades of new products, technologies, and processes Approves - Assessments of data and related hypotheses - Changes to the reporting systems and equations utilized to derive specific KPIs - Monitors - Center performance - Data Trends and anomalies - System functionality - Report accuracy and relevance - New industry trends - Data Validation Will Assist with: - Quality discussion - Future State strategy discussion Qualifications: - 3 to 5 years in prior data analysis position - Bachelor's degree in statistics, economics, engineering, or other quantitative related field - Masters degree preferred - 3 to 5 years previous experience with forecasting and scheduling analysis utilizing Aspect eWFM, eSP, RTA, or other Workforce Management software strongly preferred - Knowledge of ACD systems such as Nortel Symposium, Meridian, and Avaya, which includes proficient application for agent database, reporting, call allocation, and skill-based routing - Understanding of Application and Skill sets, AHT variables, Occupancy Targets, and Service Level metrics required - Understanding of workforce planning tools and principles (e.g. Erlang Models) - Understanding of basic principles of statistics - Proficient with the following systems: SAS, Business Objects and MS Access (DBMS) - Extremely comfortable with technology from the user perspective - Understanding of report writing required - Experience with Windows based PCs, including general office software knowledge required - Excellent oral and written communication skills specifically with executive management required - Must be flexible to work nights and weekends as needed If interested please provide the following to [email removed]: - A copy of your updated resume. - Are you a US citizen or Green Card Holder? - What are your salary requirements? - What is your availability for an interview? - What is your availability to start? - Please provide at least 2 professional references (preferably a supervisor).

Licensed daycare director wanted for affluent daycare in south suburban area . Candidate must have at least 3 years of proven experience . Candidate must be able to pass criminal background check. Candidate must be professional, detail oriented must have a vision to take our daycare to the next level. Salary Commesurates with experience. Please send your salary requirements with your resume. You may email your resume to hr@ prestigeinvestmentgroup.org No Phone Calls! No Faxes!

Business Process Engineering Manager General Description The Business Process Engineering Lead is responsible for leading transaction process improvement throughout company. The Business Transaction Process Improvement role is intended to simply, harmonize, optimize, and refine business processes like Quote to Cash, Manufacturing Execution, Procure to Pay, and Manage the Business. This role will lead a project team composed of value stream leads from various functions and businesses to interacts with management, as well as with business, and functional experts across the entire company. Articulating an lean engineering approach to our business improvement office, measurements of success and delivery are essential to this position. Focus Overall Transaction Business Process Improvement: • Gaining a thorough understanding of go-to-market models, the value proposition to our customers, the operating model of how the business transacts. • Facilitate interaction with executive sponsors, process owners, and subject matter experts to drive continuous improvement through DMAIC principles. • Address obstacles preventing delivery of mutually agreed project results. • Drive process standardization and simplification. • Define process management organization, ownership, and accountability. • Staff team with internal expertise to assure objectives can be met. • Analyze risks of process change, anticipating mitigation with respective counteraction. • Reporting of project progression, obstacles, and resource working closely with Supply Chain Operations, and Enterprise Architect Manager to ensure operational success. Nature & Scope This position reports to the Global Director of Information Technology, interacts frequently with the CEO, the Presidents of Business Units, and Functional VPs of Marketing, Operations, and Sales. In addition to engaging these leaders, leading process owners and subject matter experts in realizing mutually agreed objectives. Lead strategy matrix initiative Transactional Process Improvement. Transactional Process Improvement (TPI) is an integral part on our organizations transformation as we focus on overall business process excellence. This will focus on creating the capability of lean/continuous improvement. This capability encompasses the culture, mindset, skill set and toolbox for all areas of the business to use. Associates will become the evangelists for lean, train other parts of business as well as support the organization when process improvement expertise as needed. Successful transformation will have occurred when we have instilled desired behaviors and beliefs across the entire organization, achieved a deeper skill set within each business area and implemented the underlying processes and tools to execute effectively and efficiently over time. Transactional processes are defined as those that do not involve moving or converting material that will eventually become product (e.g. procure to pay, quote to cash, manage the business, ops planning, etc.) In summary, leading process owners creating value stream maps, leading kaizen events, creating action plans, and executing the same across the organization is a key role. Understanding and managing the dynamics of cross-functional teams, building consensus and getting commitments is very important. • A strategic process improvement partner with 10+ years in global manufacturing companies with sales over 1 billion US$. • Change Management experience and success • Record of process improvement leadership • Knowledge of manufacturing value streams and best of class execution • Exposure to various end markets, distribution channels and end customer solutions • Experience in successfully leading cross-functional teams across geographies • Effective in building partnerships between businesses, functions and outside partners • Operate with highest level of integrity, honesty and transparency

Upper Midwest Company that provides Metal Fabricating services to OEM's and has TOP rankings in their industry is seeking a Plant Manager. Candidates must be willing to relocate to Upper Midwest, have 3+ years of experience in Plant Management or Operations Management with Metal Fabrication—Welding and Machining background. This position is very hands on and needs Lean Six Sigma and ERP systems skills. Prefer experience with at least 10 direct reports and coming from a small company setting. Relocation, Salary, and benefits. Send resume ASAP. We pay a $200 referral fee if you send us someone that gets hired by our client.

We are currently searching for an experienced Hospitality Manager who can develop and implement procedures, models, and policies that can rolled out and repeated, with metrics etc. The candidate needs to be great communicator with strategy and thought leadership. This position will travel extensively between Chicago and Boston.The candidate will be responsible for identifying guest needs, and to design, implement and deliver those services that will respond to those needs in a collaborative team environment. Hospitality services include building policies and procedures for the brand that can be implemented at every site globally, project room administration, IT assistance, protocol compliance, support for mobile workers, access to various service needs and general information regarding building operations and services available.

Are you currently working in manufacturing, logistics, or distribution helping manage or lead a high volume work environment? Are you looking for a role that will allow you to use your strong operational experience to help our clients achieve their operational & financial goals? Randstad In House Services will be hiring a Workforce Manager to support our account operations in the greater Chicago or Minneapolis Market. The Workforce Manager will partner with onsite account teams and our clients in a manufacturing and logistics environment to help our clients achieve operational and financial goals through: - Credibility with the client - experience and expertise in operational management and human resources in a manufacturing and logistics environment - Implementation and continuous improvement of workforce optimization strategies including: hiring, scheduling, training, motivating, managing the talent pool - HR analytics that clearly demonstrate how leading indicators contribute to client success

An online service provider of childcare validation is seeking a Director of Business Intelligence the build its brand-new Business Intelligence practice. The Director of Business Intelligence will initially be working in a MySQL environment and writing SQL Schema, however they will have the opportunity to establish product recommendations, BI best practices and work in a big data environment. The company is open to seeing candidates with experience using any database language from MySQL to SQL Server to Oracle to Hadoop, as long as they have experience writing SQL scripts, using Stored Procedures and using some sort of ETL tool. MUST HAVE SKILLS: - At least 7-8 years of RDBMS experience (MySQL, SQL Server, Oracle, Hadoop, etc) - T-SQL or PL-SQL - Stored Procedures - Star Schema experience - ETL experience (SSIS, Microstrategy, Datastage, Informatica, SAS

We are currently searching for an experienced Hospitality Manager who can develop and implement procedures, models, and policies that can rolled out and repeated, with metrics etc. The candidate needs to be great communicator with strategy and thought leadership. This position will travel extensively between Chicago and Boston.The candidate will be responsible for identifying guest needs, and to design, implement and deliver those services that will respond to those needs in a collaborative team environment. Hospitality services include building policies and procedures for the brand that can be implemented at every site globally, project room administration, IT assistance, protocol compliance, support for mobile workers, access to various service needs and general information regarding building operations and services available.