# Akash Srivastava

> Articles by Akash Srivastava on Neeto's architecture, product enhancements, and engineering challenges.

**URL**: https://www.neeto.com/blog/authors/akash-srivastava

---

## Posts

- [April 2026 updates – Stronger permissions, smarter automation flow, and more reliable widget experience](https://www.neeto.com/neetochat/blog/april-2026-updates-stronger-permissions-smarter-automation-flow-and-more-reliable-widget-experience) (May 4, 2026) - Discover the latest features in NeetoChat, including role-based permissions and improved widget reliability.
- [April 2026 updates – Cross-workspace tickets, smarter search, and stronger email reliability](https://www.neeto.com/neetodesk/blog/april-2026-updates-cross-workspace-tickets-smarter-search-and-stronger-email-reliability) (May 4, 2026) - Discover NeetoDesk's April 2026 updates: move tickets across workspaces, enhanced search, and improved email reliability.
- [March 2026 updates – Ticket exports, account managers, and faster chat experience](https://www.neeto.com/neetochat/blog/march-2026-updates-ticket-exports-account-managers-and-faster-chat-experience) (April 6, 2026) - Discover March 2026 updates in NeetoChat, including ticket exports, account managers, and improved chat experiences.
- [March 2026 updates – Consumer portal, smarter automations, and stronger email + Slack reliability](https://www.neeto.com/neetodesk/blog/march-2026-updates-consumer-portal-smarter-automations-and-stronger-email-slack-reliability) (April 6, 2026) - Discover March 2026 updates including a new consumer portal, smarter automations, and improved email reliability.
- [February 2026 updates – NeetoDesk webform integration, faster Slack sync, and more reliable chat delivery](https://www.neeto.com/neetochat/blog/february-2026-updates-neetodesk-webform-integration-faster-slack-sync-and-more-reliable-chat-delivery) (March 3, 2026) - Discover NeetoChat's February 2026 updates, featuring NeetoDesk integration, faster Slack sync, and enhanced chat reliability.
- [February 2026 updates – Account managers, Google Sheets sync, and stronger email reliability](https://www.neeto.com/neetodesk/blog/february-2026-updates-account-managers-google-sheets-sync-and-stronger-email-reliability) (March 3, 2026) - Discover new features like account managers, Google Sheets sync, and improved email reliability in NeetoDesk's February 2026 update.
- [January 2026 updates – Faster chat loading, quieter notifications, and stronger Slack sync](https://www.neeto.com/neetochat/blog/january-2026-updates-faster-chat-loading-quieter-notifications-and-stronger-slack-sync) (February 6, 2026) - Discover January 2026 updates with faster chat loading, reduced notification noise, and improved Slack sync.
- [January 2026 updates – Smarter API ticket creation, persistent ticket views, and better attachment handling](https://www.neeto.com/neetodesk/blog/january-2026-updates-smarter-api-ticket-creation-persistent-ticket-views-and-better-attachment-handling) (February 6, 2026) - Explore new features and enhancements in NeetoDesk for January 2026, including smarter ticket handling and better attachment actions.
- [December 2025 updates – Questions grid, better proctoring logic, and smoother navigation](https://www.neeto.com/neetoquiz/blog/december-2025-updates-questions-grid-better-proctoring-logic-and-smoother-navigation) (January 2, 2026) - Discover new features in NeetoQuiz, including a questions grid and improved proctoring logic for better quiz navigation.
- [December 2025 updates – Smarter phone input, reusable views, and cleaner Slack + widget handling](https://www.neeto.com/neetochat/blog/december-2025-updates-smarter-phone-input-reusable-views-and-cleaner-slack-widget-handling) (January 2, 2026) - Discover NeetoChat's December 2025 updates, including improved phone input, view cloning, and enhanced Slack integration.
- [December 2025 updates – Mailbox connection revamp, form upgrades, and clearer automation visibility](https://www.neeto.com/neetodesk/blog/december-2025-updates-mailbox-connection-revamp-form-upgrades-and-clearer-automation-visibility) (January 2, 2026) - Explore December 2025 updates including a revamped mailbox connection, new form features, and improved automation visibility.
- [November 2025 updates – Smarter workflows, bulk view actions, and better Slack sync](https://www.neeto.com/neetochat/blog/november-2025-updates-smarter-workflows-bulk-view-actions-and-better-slack-sync) (December 1, 2025) - Explore the latest updates in NeetoChat, including smarter workflows, bulk actions, and enhanced Slack message logging.
- [November 2025 updates – Public form attachments, smarter CallerDesk logic, and sharper email parsing](https://www.neeto.com/neetodesk/blog/november-2025-updates-public-form-attachments-smarter-callerdesk-logic-and-sharper-email-parsing) (December 1, 2025) - Discover the latest NeetoDesk updates, including file attachments, CallerDesk enhancements, and email parsing fixes.
- [October 2025 updates – File uploads, faster automations, and sharper Slack & email sync](https://www.neeto.com/neetochat/blog/october-2025-updates-file-uploads-faster-automations-and-sharper-slack-email-sync) (November 8, 2025) - Explore NeetoChat's October 2025 updates, featuring file uploads, improved notifications, and faster automations.
- [October 2025 updates – Threaded emails, keyboard shortcuts, and smarter APIs + webhooks](https://www.neeto.com/neetodesk/blog/october-2025-updates-threaded-emails-keyboard-shortcuts-and-smarter-apis-webhooks) (November 8, 2025) - Discover the latest features in NeetoDesk from October 2025, including threaded emails, keyboard shortcuts, and smarter APIs.
- [September 2025 updates – Tag teammates, toggle activities, and tighter Slack/email sync](https://www.neeto.com/neetochat/blog/september-2025-updates-tag-teammates-toggle-activities-and-tighter-slack-email-sync) (October 7, 2025) - Discover the latest updates in NeetoChat including tagging teammates, activity toggling, and Slack sync improvements.
- [September 2025 updates – Tag teammates, cleaner tables, persistent settings, and smarter webhooks](https://www.neeto.com/neetodesk/blog/september-2025-updates-tag-teammates-cleaner-tables-persistent-settings-and-smarter-webhooks) (October 7, 2025) - Discover NeetoDesk's September 2025 updates including tagging teammates, improved tables, and smarter webhooks.
- [August 2025 updates – Smarter chat notifications, persistent drafts, and simplified settings](https://www.neeto.com/neetochat/blog/august-2025-updates-smarter-chat-notifications-persistent-drafts-and-simplified-settings) (September 3, 2025) - Explore the latest features in NeetoChat, including chat notifications, persistent drafts, and simplified settings.
- [August 2025 updates – Persistent drafts, flexible email routing, and faster bulk actions](https://www.neeto.com/neetodesk/blog/august-2025-updates-persistent-drafts-flexible-email-routing-and-faster-bulk-actions) (September 3, 2025) - Discover new features and enhancements in NeetoDesk, including persistent drafts, flexible email routing, and faster bulk actions.
- [July 2025 updates – Block spam chats, tighter agent control, and smoother integrations](https://www.neeto.com/neetochat/blog/july-2025-updates-block-spam-chats-tighter-agent-control-and-smoother-integrations) (August 7, 2025) - Discover July 2025 updates in NeetoChat, including spam blocking, agent permissions, and smoother integrations.
- [July 2025 updates – Custom domain support, smarter automation rules, and faster performance](https://www.neeto.com/neetodesk/blog/july-2025-updates-custom-domain-support-smarter-automation-rules-and-faster-performance) (August 7, 2025) - Discover NeetoDesk's July 2025 updates, featuring custom domain support, enhanced automation, and improved performance.
- [Milestone M39 – Shorter message links, role-based report access & contact email fixes](https://www.neeto.com/neetochat/blog/milestone-m39-updates) (July 2, 2025) - NeetoChat M39 adds granular report access, message edit limits, and shorter URLs—plus key fixes for cleaner contact handling and better control.
- [Milestone M39 – Outlook loop fix, support for older .xls imports & automation rule stability](https://www.neeto.com/neetodesk/blog/milestone-m39-updates) (July 2, 2025) - NeetoDesk M39 improves spam handling, boosts migration stability, and fixes bugs across imports, Outlook, automation, and the public ticket API.
- [Milestone M38 – Cleaner input, UI polish, and deeper bug fixes across widget and Slack](https://www.neeto.com/neetochat/blog/milestone-m38-updates) (June 18, 2025) - Milestone M38 – Cleaner input, UI polish, and deeper bug fixes across widget and Slack
- [Milestone M38 – Sub-categories, domain filters, better navigation & stronger spam controls](https://www.neeto.com/neetodesk/blog/milestone-m38-updates) (June 18, 2025) - Explore what's new in NeetoDesk Milestone M38 (Jun 2–15), including enhanced file upload UI, trimmed rich text, improved ticket navigation & more
- [Milestone M38 - bug fixes for attempts](https://www.neeto.com/neetoquiz/blog/milestone-m38-updates) (June 18, 2025)
- [Milestone M37 – Minor UI refinements for consistency](https://www.neeto.com/neetocourse/blog/milestone-m37-updates) (June 2, 2025)
- [Milestone M37 – Better online presence tracking and widget edge cases fixes](https://www.neeto.com/neetochat/blog/milestone-m37-updates) (June 2, 2025) - NeetoChat M37 improves online presence tracking, resolves visitor IP issues, and fixes widget errors for NeetoBot-assigned conversations.
- [Milestone M37 – DKIM-based email sending, better ticket creation & robust migrations](https://www.neeto.com/neetodesk/blog/milestone-m37-updates) (June 2, 2025) - NeetoDesk M37 introduces DKIM-based email sending, enhanced ticket creation with 2-way search, and improved bulk migration handling.
- [Milestone M36 – reboot begins, simplified course creation & critical bug fixes](https://www.neeto.com/neetocourse/blog/milestone-m36-updates) (May 19, 2025) - M36 kicks off the NeetoCourse reboot with a simplified builder, UI cleanup, ActiveRecord fixes, and key bug fixes for Judge0 and Elasticsearch seeding
- [Milestone M36 – custom domain links, quiz scoring fix & dashboard patch](https://www.neeto.com/neetoquiz/blog/milestone-m36-updates) (May 19, 2025) - M36 adds custom domain support, ActiveRecord cleanup, and improves answer evaluation logic. Plus, fixes dashboard display and quiz scoring issues.
- [Milestone M36 – small fixes, improved stability & better error visibility](https://www.neeto.com/neetochat/blog/milestone-m36-updates) (May 19, 2025) - M36 includes backend cleanup, better error logging, and fixes for user scope, notifications, and online status in NeetoChat.
- [Milestone M36 – smarter ticket APIs, custom domain links, Outlook replies fix & 90k tickets migration](https://www.neeto.com/neetodesk/blog/milestone-m36-updates) (May 19, 2025) - NeetoDesk M36 adds custom domain support, GitHub automation, API upgrades, smarter ticket merges, UI fixes, and completes a major ticket migration.
- [Milestone M35 – default Slack automation, UI polish for replies & notes, and widget config fix](https://www.neeto.com/neetochat/blog/milestone-m35-updates) (May 6, 2025)
- [Milestone M35 – smarter email delivery, Outlook integration fixes, custom email verification & large-scale import support](https://www.neeto.com/neetodesk/blog/milestone-m35-updates) (May 6, 2025)
- [Milestone M34 - better GitHub integration, Plausible and more bug fixes](https://www.neeto.com/neetocourse/blog/milestone-m34-updates) (April 21, 2025) - Milestone M34: Improved GitHub integration, added Plausible tracking for Bigbinary Academy, and fixed ActiveRecord::InvalidForeignKey errors.
- [Milestone M33 - file not found error fix](https://www.neeto.com/neetoquiz/blog/milestone-m33-updates) (April 7, 2025)
- [Milestone M33 - embed fix, timeout fix and more](https://www.neeto.com/neetocourse/blog/milestone-m33-updates) (April 7, 2025)
- [Milestone M32 - db refactoring and bug fix](https://www.neeto.com/neetoquiz/blog/milestone-m32-updates) (March 24, 2025)
- [Milestone M32 - brakeman warnings, db refactoring and bug fixes](https://www.neeto.com/neetocourse/blog/milestone-m32-updates) (March 24, 2025)
- [Milestone M31 - health check bug fix](https://www.neeto.com/neetocourse/blog/milestone-m31-updates) (March 10, 2025)
- [Milestone M30 - questions jumbled and proctoring](https://www.neeto.com/neetoquiz/blog/milestone-m30-updates) (February 24, 2025)
- [Milestone M30 - fixed issues with 404, evaluation of promises and more](https://www.neeto.com/neetocourse/blog/milestone-m30-updates) (February 24, 2025)
- [Milestone M29 - timeout issue fix](https://www.neeto.com/neetoquiz/blog/milestone-m29-updates) (February 10, 2025)
- [Milestone M29 - SITE API and bug fixes](https://www.neeto.com/neetocourse/blog/milestone-m29-updates) (February 10, 2025)
- [Milestone M28 - exercise migrations, async code evaluation edge cases and more](https://www.neeto.com/neetocourse/blog/milestone-m28-updates) (January 27, 2025)
- [Milestone M28 - duplicate images and full screen request fix](https://www.neeto.com/neetoquiz/blog/milestone-m28-updates) (January 27, 2025)
- [Milestone M27 - ruby best practices, notification emails and more](https://www.neeto.com/neetoquiz/blog/milestone-m27-updates) (January 13, 2025)
- [Milestone M27 - evaluation of async code, mobile responsiveness and more](https://www.neeto.com/neetocourse/blog/milestone-m27-updates) (January 13, 2025)
- [Milestone M26 - DB queries analysis, EUI upgrade and more](https://www.neeto.com/neetocourse/blog/milestone-m26-updates) (December 30, 2024)
- [Milestone M25 - audit for consistency](https://www.neeto.com/neetoquiz/blog/milestone-m25-updates) (December 16, 2024)
- [Milestone M25 - dark mode on EUI, react editor configuration and more](https://www.neeto.com/neetocourse/blog/milestone-m25-updates) (December 16, 2024)
- [Milestone M24 - Migrated tests](https://www.neeto.com/neetocourse/blog/milestone-m24-updates) (December 3, 2024)
- [Milestone M23 - Landing page, evaluation of inline style and more](https://www.neeto.com/neetocourse/blog/milestone-m23-updates) (December 3, 2024)
- [Milestone M24 - invite feature, exporting quiz questions and more](https://www.neeto.com/neetoquiz/blog/milestone-m24-updates) (December 3, 2024)