---
title: "Agent Groups for Live Chat Teams | NeetoChat"
description: "Organize support agents into groups in NeetoChat, like Billing or HR, and set workload management rules to distribute conversations evenly."
canonical_url: "https://www.neeto.com/neetochat/features/agent-groups"
markdown_url: "https://www.neeto.com/neetochat/features/agent-groups.md"
---

# Agent Groups for Live Chat Teams | NeetoChat

Organize support agents into groups in NeetoChat, like Billing or HR, and set workload management rules to distribute conversations evenly.

## Overview

Agent groups in NeetoChat bring together team members who handle similar types of requests. Create a group, give it a name, add members, and choose a workload management option that controls how incoming work is shared among the people in that group.

Small teams can assign conversations directly to agents. As volume grows, groups such as Billing, HR, or Technical Support help route each request to the people best placed to answer it. Workload management spreads the load across group members so no single agent is buried while others are idle. Groups also work with automation rules and canned responses, which can assign a conversation to a team.

## Links

-   [Human page](https://www.neeto.com/neetochat/features/agent-groups)