# June 2026 updates - Migrating from Freshdesk, help articles in replies, and agent salutations

> June highlights: Freshdesk migration guide, help articles in ticket replies, agent-specific reply salutations, plus email and automation fixes.
- **Authors**: Sagar Anadkat
- **Published**: 2026-07-09
- **URL**: https://www.neeto.com/neetodesk/blog/june-2026-updates-migrating-from-freshdesk-help-articles-in-replies-and-agent-salutations
- **Page title**: NeetoDesk June 2026: Freshdesk migration & more
- **Meta description**: June highlights: Freshdesk migration guide, help articles in ticket replies, agent-specific reply salutations, plus email and automation fixes.
- **Keywords**: NeetoDesk, NeetoDesk June 2026, helpdesk software, Freshdesk migration, ticket replies, help articles, reply salutation, email fixes, and automation

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In June at NeetoDesk, we focused on making it easier to move over from Freshdesk, sharing help articles right inside a ticket reply, and personalizing the salutation on every reply. We also renamed the tickets view, added ticket details to mobile push notifications, and fixed a range of email and automation issues. Here's everything we shipped in June 2026 in NeetoDesk.

## New Features 🚀

### Migrating from Freshdesk to NeetoDesk

Moving to NeetoDesk from Freshdesk? We've put together a [step-by-step guide](https://help.neetodesk.com/articles/migrating-from-freshdesk-to-neetodesk) covering how to bring your tickets, contacts, companies, categories, canned responses, and attachments across. Reach out to us, and we'll help you run the migration so nothing gets left behind.

### Sending help articles inside a ticket reply

While replying to a ticket, you can now search your help center and [insert a relevant article straight into the reply](https://help.neetodesk.com/articles/sending-help-articles-in-a-ticket-reply). Instead of hunting for the link and pasting it in by hand, pick the article from the reply editor and it drops into your response for the customer to read.

### Reply salutation for the agent writing the reply

[Reply salutations](https://help.neetodesk.com/articles/customize-reply-salutation) now greet on behalf of the agent who is actually writing the reply, not the ticket's assignee. When a teammate steps in to answer a ticket assigned to someone else, the salutation uses their name, so the customer always sees who they are talking to.

## Enhancements ✨

- Renamed the **All** tickets view to **Active**. The view now shows only [the tickets that still need attention](https://help.neetodesk.com/articles/how-does-the-system-calculate-active-tickets), so the list reflects what is genuinely open.

- Mobile push notifications now include the ticket details, so you can see what a notification is about before opening the app.

## Bug fixes ⚒️

- Fixed replies from newly created workspaces not being delivered.

- Fixed a full-page error when adding a custom mail server.

- Fixed inline images going missing in incoming emails.

- Fixed system views not appearing when searching under the **Active** filter.

- Fixed forwarded emails from mailing lists being dropped.

- Fixed conflicting security settings on a custom mail server.

- Fixed a custom mail server staying active after a protocol mismatch.

- Fixed automation rules search failing on large workspaces.

- Fixed an error when opening tickets with certain followers.

That's everything we shipped in June. Follow us on [X (Twitter)](https://twitter.com/neetodesk) and [LinkedIn](https://linkedin.com/company/neeto) for the latest updates, or join our [Slack](https://neeto.com/community) community to share feedback and feature requests. See you next month!