---
title: "Help Desk NeetoEngage Integration | NeetoDesk"
description: "File customer feature requests in NeetoEngage from NeetoDesk tickets. Start a private note with \"fr\" to create a request or add the customer's vote to one."
canonical_url: "https://www.neeto.com/neetodesk/features/neetoengage-integration"
markdown_url: "https://www.neeto.com/neetodesk/features/neetoengage-integration.md"
---

# Help Desk NeetoEngage Integration | NeetoDesk

File customer feature requests in NeetoEngage from NeetoDesk tickets. Start a private note with "fr" to create a request or add the customer's vote to one.

## Overview

The NeetoEngage integration adds feature requests from NeetoDesk tickets to NeetoEngage, where customers vote on requests and follow your roadmap. Connect it from Integrations in the Admin Panel with your NeetoEngage workspace URL and an API key created in NeetoEngage.

When an agent starts a private note with fr, NeetoDesk reads the conversation with the customer. If a matching feature request already exists, the customer is added as a voter. If not, a new feature request is created with the customer as a voter. The customer's name and email stay out of the public title and description and go into a private note with a link to the ticket.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/neetoengage-integration)