---
title: "Canned Responses for Live Chat | NeetoChat"
description: "Create canned responses in NeetoChat to reply to common live chat questions in one click, and assign the chat to a member or team at the same time."
canonical_url: "https://www.neeto.com/neetochat/features/canned-responses"
markdown_url: "https://www.neeto.com/neetochat/features/canned-responses.md"
---

# Canned Responses for Live Chat | NeetoChat

Create canned responses in NeetoChat to reply to common live chat questions in one click, and assign the chat to a member or team at the same time.

## Overview

Canned responses in NeetoChat are saved replies that agents can insert from the inbox in one click. Use them for questions your team answers every day, such as pricing, refund policy, or setup steps, so replies go out faster and stay consistent across agents.

Each canned response can do more than add a reply. It can also assign the conversation to a member or a team, so one action answers the customer and routes the chat. Control who sees each saved reply by making it available only to you, to all members, or to members of a specific team. Teams use this to keep personal shortcuts private while sharing approved answers across the whole support desk.

## Links

-   [Human page](https://www.neeto.com/neetochat/features/canned-responses)