---
title: "Knowledge Base Software for Help Desks | NeetoDesk"
description: "Pair NeetoDesk with a knowledge base so customers find answers on their own, and link your ticket forms from the help center menu for everything else."
canonical_url: "https://www.neeto.com/neetodesk/features/knowledge-base"
markdown_url: "https://www.neeto.com/neetodesk/features/knowledge-base.md"
---

# Knowledge Base Software for Help Desks | NeetoDesk

Pair NeetoDesk with a knowledge base so customers find answers on their own, and link your ticket forms from the help center menu for everything else.

## Overview

A knowledge base gives your customers a place to find answers before they contact support. NeetoDesk works with NeetoKB, Neeto's help center tool, so you can publish self-service articles for common questions and keep them close to your ticketing workflow and your support team.

Self-service support reduces repeat tickets about password resets, setup steps or billing questions, and frees agents for issues that need a person. When an article does not solve the problem, NeetoKB lets you add a submit-a-ticket form link to your help center header or footer, so the request lands in NeetoDesk with the details your team needs. If you are moving from another help desk, Neeto can bring your existing articles with you.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/knowledge-base)