---
title: "Merge Duplicate Support Tickets | NeetoDesk"
description: "Merge duplicate tickets in NeetoDesk to combine repeat requests into one conversation, regardless of priority, category or assignee, and reply only once."
canonical_url: "https://www.neeto.com/neetodesk/features/merge-tickets"
markdown_url: "https://www.neeto.com/neetodesk/features/merge-tickets.md"
---

# Merge Duplicate Support Tickets | NeetoDesk

Merge duplicate tickets in NeetoDesk to combine repeat requests into one conversation, regardless of priority, category or assignee, and reply only once.

## Overview

NeetoDesk lets you merge duplicate tickets into a single ticket so your team handles the request only once. You can merge tickets regardless of their priority, category or assigned agent, and the ticket you merge into keeps its original attributes.

Duplicates happen when a customer emails twice, follows up from a different thread, or submits a form after already writing in. To combine them, select the tickets in the Tickets list, choose Merge Tickets from the Take Action menu, and enter the number of the ticket to merge into. Agents then work from one conversation, and customers stop receiving separate replies about the same issue.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/merge-tickets)