---
title: "Shared Mailboxes for Customer Support | NeetoDesk"
description: "Set up shared mailboxes in NeetoDesk so every email to support, billing or HR becomes a ticket. Connect Gmail, Outlook or your own domain."
canonical_url: "https://www.neeto.com/neetodesk/features/shared-mailboxes"
markdown_url: "https://www.neeto.com/neetodesk/features/shared-mailboxes.md"
---

# Shared Mailboxes for Customer Support | NeetoDesk

Set up shared mailboxes in NeetoDesk so every email to support, billing or HR becomes a ticket. Connect Gmail, Outlook or your own domain.

## Overview

Shared mailboxes in NeetoDesk turn every email sent to a support address into a ticket. Agents reply from inside NeetoDesk, and the customer gets the answer as a normal email. You can create as many mailboxes as you need, each with its own address and reply settings.

Teams often set up one mailbox per department, such as support@, billing@ or hr@, so requests land in the right queue from the start. Each mailbox comes with a NeetoDesk-provided address, and you can also connect your own address from Gmail, Outlook or a custom domain. Replies can show the workspace name, the agent's name or a custom sender name.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/shared-mailboxes)