---
title: "Threaded Email Replies for Help Desk Tickets | NeetoDesk"
description: "Turn on threaded email replies in NeetoDesk so each reply email includes the last few messages as collapsed history for added context."
canonical_url: "https://www.neeto.com/neetodesk/features/threaded-email-replies"
markdown_url: "https://www.neeto.com/neetodesk/features/threaded-email-replies.md"
---

# Threaded Email Replies for Help Desk Tickets | NeetoDesk

Turn on threaded email replies in NeetoDesk so each reply email includes the last few messages as collapsed history for added context.

## Overview

Threaded email replies in NeetoDesk add conversation history to the emails your team sends. By default, a reply email contains only the new comment. With the Send comment email as thread setting turned on, each email also includes the last few replies as collapsed content, the way Gmail and other mail clients display a thread.

This helps when customers, CC'd colleagues or other mentioned parties read a reply without the earlier messages in front of them. They can expand the quoted history to see what the reply is answering instead of searching their inbox. Admins turn the setting on once under General, Tickets in the Admin Panel, and it applies to all comment emails.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/threaded-email-replies)