January 2026 updates – Faster chat loading, quieter notifications, and stronger Slack sync

Let’s go through what we got done in January 2026 in NeetoChat.

Enhancements ✨

Faster chat loading experience

Chats now open faster by instantly rendering data already available from the sidebar list, while the remaining details load lazily with a proper loader. This makes navigation feel much snappier, especially in busy inboxes.

Reduced assignment notification noise

Email notifications are no longer sent when an agent assigns a conversation to themselves, cutting down on unnecessary inbox clutter.

Consistent date and time tooltips

Date/time tooltips across the UI now follow the same format as other Neeto apps, giving a more consistent and familiar experience.

Bug fixes 🛠️

Slack sync reliability

• Fixed edge cases where messages (especially images) failed to sync to Slack after a failed API call

• Prevented messages from syncing to Slack while customers were still responding to workflow options and hadn’t sent an actual message yet

• Ensured pre-chat question responses always sync correctly to Slack

Subscriber email correctness

Resolved multiple issues with chat subscriber emails:

• Notification-enabled preferences are now respected when scheduling emails

• Message order in emails now reflects the correct chronology

• Message previews no longer show agent notes or ticket assignment activities due to websocket updates

Mentions and notifications

• Fixed a bug where agents mentioned in Slack messages were not receiving mention emails from NeetoChat

• Improved unread email notification accuracy by adding checks both at enqueue time and delivery time

Phone input fixes

• Fixed missing country code flags in phone number inputs on Windows machines

• Resolved issues where flag emojis weren’t loading correctly for some non-English locales

View access fixes

Admins can now access views restricted by group permissions as expected.