March 2026 updates – Ticket exports, account managers, and faster chat experience

Let’s go through what we got done in March 2026 in NeetoChat.

New features ✨

Ticket export from admin panel

You can now export tickets along with their conversations directly from the Admin panel. Exports run in the background with real-time progress updates and are delivered as CSV files.

Account managers for customers

Workspaces can now assign account managers to customers, with automation rules routing new tickets directly to the assigned manager — improving ownership and response time.

New form question types

Added address and opinion scale question types to the form builder, enabling richer data collection in chat workflows.

Pop-up message preview in widget

The chat widget now shows a preview pop-up when an agent replies, allowing visitors to see responses without opening the full chat window.

Enhancements ✨

Faster admin interface updates

Optimized frontend data fetching to eliminate delays when refreshing the admin interface after conversation updates.

Lazy loading for admin routes

Admin-side pages now load on demand, improving initial load performance by fetching only what’s needed.

Improved real-time messaging reliability

Enhanced websocket reconnection logic to prevent delays or missed messages during connection drops.

Bug fixes 🛠️

Widget and messaging stability

• Fixed widget load timeouts by optimizing automation rule data fetching

• Fixed an issue where visitors could bypass required pre-chat questions

• Fixed draft messages persisting after being sent

Slack integration fixes

• Fixed agent replies not syncing to Slack

• Improved overall reliability of Slack message delivery

Email and notification correctness

• Fixed line break formatting issues in emails

• Corrected timing logic for subscribed email notifications to avoid premature sends

Editor and interaction fixes

• Fixed keyboard shortcuts (e.g., Cmd+Enter) not working correctly in certain cases (like sending GIFs)