--- title: "Free Freshdesk Alternative: NeetoDesk vs Freshdesk" description: "NeetoDesk vs Freshdesk: free migration, 10 agents free forever, automation, SLA, SSO and audit logs included. Compare features and pricing side by side." canonical_url: "https://www.neeto.com/neetodesk/compare/freshdesk-alternative" markdown_url: "https://www.neeto.com/neetodesk/compare/freshdesk-alternative.md" --- # Free Freshdesk Alternative: NeetoDesk vs Freshdesk NeetoDesk vs Freshdesk: free migration, 10 agents free forever, automation, SLA, SSO and audit logs included. Compare features and pricing side by side. ## Overview Moving off Freshdesk? The whole migration is free. We move your Freshdesk tickets, customers, knowledge-base articles, tags, custom fields and companies across for free, and most migrations finish in under two weeks. And once you land, NeetoDesk stays free for up to 10 agents, with automation, SLA, SSO and custom domain included, and just $5/user/month beyond that, not $19 to $89 per agent. Freshdesk's free plan, by contrast, now expires after 6 months and caps you at 2 agents. - Free: Full Freshdesk migration, done for you - 10 agents: Free on NeetoDesk, then $5/user/month - $19 to $89: Freshdesk per agent, per month, once the 6-month free program ends ## Why teams replace Freshdesk with NeetoDesk Here's exactly what changes when you switch Freshdesk works, but the bill grows with every agent, the free plan now expires after six months, and the features small teams actually need (automation, SLA, round robin, audit logs) are spread across $19 to $89 per-agent tiers, with Freddy AI and marketplace apps charged on top. NeetoDesk gives you the whole helpdesk free for up to 10 agents, and moves you over at no cost. ## Key differences ### Your history comes with you, free Switching tools usually means lost history or a migration invoice. NeetoDesk ports your tickets, customers, knowledge-base articles, tags, custom fields and companies from Freshdesk for free, and most migrations finish in under two weeks. Teams have already moved tens of thousands of Freshdesk tickets without losing a thing. - NeetoDesk: Free, done for you. We port tickets, contacts, KB, tags and custom fields, usually within two weeks. - Freshdesk: Self-serve import. You handle the export and import, or pay for migration help. ### Free that does not expire Freshdesk's free program is now a 6-month starter offer for up to 2 agents, then you upgrade or lose access, and it has no automation, no SLA and no collision detection. NeetoDesk's free plan has no time limit and includes 10 agents, with automation, SLA, routing and collision detection from day one. - NeetoDesk: Permanent free · 10 agents. No time limit, with automation, SLA, routing and collision detection included. - Freshdesk: 6 months, then 2 agents. Free program expires after 6 months; no automation or SLA. ### 10 agents free, then $5 a seat Freshdesk charges $19 (Growth), $55 (Pro) and $89 (Enterprise) per agent, per month from the start, so every hire raises the bill. NeetoDesk is free for your first 10 agents, and just $5/user/month (or $30/user/year) beyond that, a fraction of Freshdesk at any tier. - NeetoDesk: 10 agents free · then $5/user. Start free for up to 10 agents; beyond that it is $5/user/month. - Freshdesk: $19 to $89 per agent / month. Every agent is billed; collaborators need paid seats or day passes. ### No metered AI or app fees Freshdesk's Freddy AI is sold separately (Copilot about $29/agent/month; AI Agent sessions billed in packs that expire monthly), and many marketplace apps carry their own subscriptions. NeetoDesk's price is the price: the full helpdesk is free, with no session meters and no per-app surcharges. - NeetoDesk: Everything included · Free. No AI session meter, no marketplace surcharges, no surprise line items. - Freshdesk: Freddy AI & apps cost extra. AI add-ons and many marketplace apps are billed on top of your plan. ### Automation and SLA without the upgrade On Freshdesk, round robin routing and CSAT surveys require the $55 Pro plan, and the Growth-to-Pro jump alone can add thousands a year. NeetoDesk includes unlimited automation rules (no quota), round robin and load-balancing routing, SLA reminders and escalations, business hours and CSAT on the free plan. - NeetoDesk: Automation, routing, SLA · Free. Unlimited rules, round robin, load balancing and SLA, no upgrade. - Freshdesk: Routing & CSAT need Pro ($55). Round robin and satisfaction surveys sit on the $55/agent tier. ### IT-grade controls, not an Enterprise tier Freshdesk reserves audit logs and IP whitelisting for the $89 Enterprise plan. NeetoDesk includes SSO, audit logs, custom roles and permissions, IP restriction, a custom domain and send-from-your-own-domain email on the free plan, the things IT actually asks about, at no cost. - NeetoDesk: SSO, audit logs, roles · Free. Security and admin controls included, not locked to a top tier. - Freshdesk: Audit logs & IP on Enterprise. Audit logs and IP whitelisting require the $89/agent Enterprise plan. ## NeetoDesk vs Freshdesk, feature by feature - Free data migration: NeetoDesk — Free, done for you; Freshdesk — Self-serve import - Permanent free plan: NeetoDesk — No time limit; Freshdesk — 6 months, then upgrade - Agents on the free plan: NeetoDesk — 10, free; Freshdesk — 2 (for 6 months) - Price per agent after the free tier: NeetoDesk — $5/user/mo; Freshdesk — $19 to $89/agent/mo - Unlimited automation rules: NeetoDesk — Free; Freshdesk — Growth+ (paid) - Round robin routing: NeetoDesk — Free; Freshdesk — Pro ($55/agent) - Load balancing routing: NeetoDesk — Free; Freshdesk — Pro ($55/agent) - SLA reminders & escalations: NeetoDesk — Free; Freshdesk — Growth+ (paid) - Collision detection: NeetoDesk — Free; Freshdesk — Growth+ (paid) - CSAT survey: NeetoDesk — Free; Freshdesk — Pro ($55/agent) - Customer portal: NeetoDesk — Free; Freshdesk — Growth+ (paid) - Knowledge base: NeetoDesk — Free; Freshdesk — Free - Custom ticket fields: NeetoDesk — Free; Freshdesk — Paid tiers - SSO & audit logs: NeetoDesk — Free; Freshdesk — Audit logs: Enterprise ($89/agent) - IP restriction: NeetoDesk — Free; Freshdesk — Enterprise ($89/agent) - Custom roles & permissions: NeetoDesk — Free; Freshdesk — Pro ($55/agent) - Custom domain & send-from-your-domain: NeetoDesk — Free; Freshdesk — Paid tiers - AI features: NeetoDesk — No AI upsell, full helpdesk free; Freshdesk — Freddy AI, billed separately - API & webhooks: NeetoDesk — Free; Freshdesk — Rate-limited by tier - Mobile app (iOS & Android): NeetoDesk — Free; Freshdesk — Free - Remove provider branding: NeetoDesk — $5/user/mo or $30/yr; Freshdesk — Paid tiers Disclaimer: Information on this page is based on publicly available data at the time of writing. Features, pricing, and limits may change. Please refer to each provider's official pricing page to confirm the latest information. ## The whole helpdesk is free Up to 10 agents free, every feature, and a done-for-you migration. Beyond 10 agents it is just $5 per user per month. ### Free plan: $0 Up to 10 agents · no credit card - Up to 10 agents, free - All ticketing, automation rules & SLA - Customer portal & knowledge base - SSO, audit logs, custom roles, custom domain - API, webhooks & integrations - Free migration, done for you ### Pro plan: $5 per user/month · $30/user/year, for agents beyond 10 - Add agents beyond the free 10 - Remove Neeto branding - Add your own custom CSS - Cancel anytime A 7-agent team on Freshdesk Pro (for routing and CSAT) runs about $4,620 a year ($55/agent), before Freddy AI or marketplace apps. The same team on NeetoDesk is $0 (the free plan covers up to 10 agents), with the migration handled for free. Beyond 10 agents, NeetoDesk is $5/user/month. ## Teams that already left Freshdesk Across 5 countries, teams have moved more than 20,000 tickets off Freshdesk to NeetoDesk without losing their history. A few of them: ### Retail chain (Belgium · from Freshdesk) 4,321 tickets migrated. A multi-store baby and toy retail chain runs its entire operation and customer support in Dutch, across four teams (Articles, Accounting, ICT, Publicity), over email, phone and portal. ### SAP / ERP consulting (India · from Freshdesk) 911 tickets migrated. An SAP and ERP consulting firm routes managed support across 14 teams mapped to SAP modules (Finance, MM, PP, SD, BASIS, HR and more), over email, phone and portal with 6 agents. ### Startup-competition SaaS (United States · from Freshdesk) 5,421 tickets migrated. A SaaS platform for startup competitions handles high-volume, heavily automated program support: 97 saved replies, 30,000+ contacts and 400+ tickets a month across four teams, including weekend support. ### Legal-tech SaaS (United States · from Freshdesk) 1,388 tickets migrated. A legal-tech SaaS for immigration case management runs B2B support for law-firm users across five teams (Sales, Billing, Escalations, Support, Development), with most tickets raised from inside their app. ## Frequently Asked Questions ### Is NeetoDesk a genuinely free Freshdesk alternative? Yes. NeetoDesk's free plan covers up to 10 agents with no time limit, and it includes the whole helpdesk: automation rules, SLA reminders and escalations, round robin and load-balancing routing, collision detection, CSAT surveys, a customer portal and knowledge base, SSO, audit logs and a custom domain. Freshdesk's free program now expires after 6 months and caps you at 2 agents, without automation or SLA. ### Is migrating from Freshdesk really free? Yes. NeetoDesk runs the migration for you at no cost, porting tickets, customers, knowledge-base articles, tags, custom fields and companies. Most migrations finish in under two weeks, and teams have already moved more than 20,000 Freshdesk tickets to NeetoDesk. ### How does pricing compare? Freshdesk charges per agent from the first seat: $19 on Growth, $55 on Pro and $89 on Enterprise, per agent per month, with Freddy AI billed on top. NeetoDesk is free for up to 10 agents and $5/user/month (or $30/user/year) beyond that. A 7-agent team on Freshdesk Pro pays about $4,620 a year; the same team on NeetoDesk pays $0. ### What happens when my team grows past 10 agents? You move to the Pro plan at $5/user/month, or $30/user/year. Nothing gets unlocked or taken away: every helpdesk feature is already on the free plan, and Pro also removes Neeto branding and lets you add custom CSS. There's no jump to a higher tier as you grow, and you can cancel anytime. ### What does NeetoDesk include that Freshdesk charges for? On the free plan, NeetoDesk includes what Freshdesk spreads across its paid tiers: unlimited automation rules, SLA reminders and escalations, collision detection and a customer portal (Growth and above), round robin routing and CSAT surveys (Pro, $55/agent), and audit logs and IP restriction (Enterprise, $89/agent). It also includes custom roles, SSO, a custom domain and the API, and there's no separate AI add-on to buy. ### Will my team have to relearn everything? No. NeetoDesk works the way your agents already do: tickets arrive in shared mailboxes, get routed to groups and agents, and are handled with canned responses, custom views, tags, private notes and SLA timers. Because the migration brings over your tickets, customers, knowledge-base articles, tags and custom fields, your team picks up where it left off in Freshdesk. ## Links - [Human page](https://www.neeto.com/neetodesk/compare/freshdesk-alternative)