---
title: "Help Desk Custom Email Domain | NeetoDesk"
description: "Send ticket replies from your own support address with NeetoDesk. Add one DNS record, verify it, and customers see your domain, not a NeetoDesk address."
canonical_url: "https://www.neeto.com/neetodesk/features/custom-email-domain"
markdown_url: "https://www.neeto.com/neetodesk/features/custom-email-domain.md"
---

# Help Desk Custom Email Domain | NeetoDesk

Send ticket replies from your own support address with NeetoDesk. Add one DNS record, verify it, and customers see your domain, not a NeetoDesk address.

## Overview

With a custom email domain, NeetoDesk sends ticket replies from your own support address, such as support@yourcompany.com, instead of an address ending in neetodeskemail.com. Once your support email forwards to a NeetoDesk mailbox, incoming emails already become tickets and comments. Authenticating the domain completes the loop so outgoing replies carry your brand too.

Setup happens from the support email's Manage screen. NeetoDesk shows a DNS record with the exact type, name, value, and TTL to add at your DNS provider. After saving it, click Test DNS settings. When the check passes, the support email is marked Verified and Authenticated, and agent replies go out from your domain.

Customers get answers from the same address they wrote to, which builds trust and makes it clear the message comes from your company. It suits any team that wants support email to look consistent with the rest of its brand, from small startups to businesses running several products.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/custom-email-domain)