# April 2026 updates – Stronger permissions, smarter automation flow, and more reliable widget experience

> Discover the latest features in NeetoChat, including role-based permissions and improved widget reliability.
- **Authors**: Akash Srivastava
- **Published**: 2026-05-04
- **URL**: https://www.neeto.com/neetochat/blog/april-2026-updates-stronger-permissions-smarter-automation-flow-and-more-reliable-widget-experience
- **Page title**: April 2026 Updates: Enhanced Permissions and Automation
- **Meta description**: Discover the latest features in NeetoChat, including role-based permissions and improved widget reliability.
- **Keywords**: NeetoChat, April 2026, permissions, automation, widget, GitHub, business hours, canned responses, performance, and bug fixes

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Let’s go through what we got done in April 2026 in NeetoChat.

### New features ✨

#### Role-based chat visibility improvements

Chat listings now consistently respect [role permissions](https://neetochathelp.neetokb.com/p/a-e1fb3726)across all views (assigned, unassigned, closed, mentioned, and all). Agents with “own chats” access now only see conversations assigned to them.

#### Multiple GitHub issues per conversation

You can now link multiple [GitHub issues](https://neetochathelp.neetokb.com/p/a-105cdfce) to a single chat conversation, making it easier to coordinate with engineering on complex customer threads.

#### Timezone-aware business hours and away messages

[Business hours](https://neetochathelp.neetokb.com/p/a-b0075508) can now be configured with a specific timezone, ensuring the widget shows the correct away message based on actual working hours.

#### Better canned response previews

[Canned responses](https://neetochathelp.neetokb.com/p/a-446070f2) now display the actual reply content instead of just descriptions, making selection faster and more accurate.

### Enhancements ✨

#### More reliable automation pipeline

[Webhooks](https://neetochathelp.neetokb.com/p/a-c8b8145d) are now consistently triggered at the end of automation rule execution, including edge cases with synchronous rules.

#### Improved knowledge base integration security

[KB](https://neetochathelp.neetokb.com/p/a-83102b3d) API calls from the widget now include proper encoding and a custom User-Agent, reducing failures due to rate limits or misinterpretation by upstream services.

#### Improved widget performance and stability

- Reduced unnecessary database writes during widget load

- Better handling of undefined conversation states during initialization

- Widget now degrades gracefully when knowledge base APIs fail

#### Better browser compatibility handling

Users on older Safari versions now see a clear warning instead of silent failures when messages cannot be processed.

### Bug fixes 🛠️

#### Widget and messaging reliability

- Fixed widget crashes caused by undefined conversation IDs

- Fixed cases where the widget failed silently on unsupported browsers

- Fixed message delivery issues due to widget initialization timing

#### Slack integration fixes

- Fixed errors when sending informational messages (assignment/unassignment updates)

- Improved payload handling to avoid empty or malformed Slack messages

#### Performance improvements

- Reduced unnecessary database writes during high widget load traffic

That's everything we shipped in April. You can follow us on [X](https://x.com/NeetoHQ), [LinkedIn](https://www.linkedin.com/company/neeto/) and join our [Slack Community](https://neeto.com/community) for more updates.