# August 2026 updates - longer-lived reply links, and widget fixes

> August highlights: 15-day reply links in unread-message emails, list formatting in Slack notifications, and several chat widget fixes.
- **Authors**: Sagar Anadkat
- **Published**: 2026-09-08
- **URL**: https://www.neeto.com/neetochat/blog/august-2026-updates-public-api-for-conversations-and-reports-longer-lived-reply-links-and-widget-fixes
- **Page title**: NeetoChat Aug 2026: Slack list formatting & more
- **Meta description**: August highlights: 15-day reply links in unread-message emails, list formatting in Slack notifications, and several chat widget fixes.
- **Keywords**: NeetoChat, NeetoChat August 2026, live chat software, Slack integration, chat widget, unread-message emails, AI Assistant, and pre-chat form

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In August at NeetoChat, we extended how long visitors can reopen a conversation from email, fixed list formatting in Slack notifications, and fixed several chat widget bugs.

Here's everything we shipped in August 2026 in NeetoChat.

## Enhancements ✨

- The **Reply now** link in [unread-message emails](https://help.neetochat.com/articles/visitor-notification-of-unread-messages) now signs visitors back into their conversation for 15 days instead of 7.

- Bulleted and numbered lists in chat messages now show up as lists in [Slack](https://help.neetochat.com/articles/slack-integration), with nested lists indented, instead of running together as one block of text.

- The [Create tickets on NeetoDesk](https://help.neetochat.com/articles/widget-mode-knowledge-base) widget mode now says ticket forms, matching NeetoDesk's new name for web forms, and its links open the renamed Ticket forms page in NeetoDesk.

## Bug fixes 🛠️

- The recent-activity email sent to conversation followers now includes replies written by AI Assistant; earlier, those replies were left out.

- Fixed several cases where a visitor could not start a chat from the widget: a pre-chat form email with extra spaces around it was rejected, the name and email typed into the pre-chat form were sometimes dropped, and the welcome message failed to send for languages without a translation. The widget also keeps working in Safari private browsing and on sites where browser storage is full.

- The chat widget now loads for visitors whose browser extension or in-app browser blocks pages from tracking address changes; earlier, the widget did not appear for them at all.

That's everything we shipped in August. You can follow us on [X](https://twitter.com/neetochat) and [LinkedIn](https://linkedin.com/company/neeto), or join our [Slack](https://neeto.com/community) community for more updates.