# Milestone M29 - ticket tags, filters, automation rules and more

- **Authors**: Sandip Mane
- **Published**: 2025-02-10
- **URL**: https://www.neeto.com/neetochat/blog/milestone-m29-updates

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Let's go through what we got done in Milestone M29 (Jan 27 - Feb 09).

### Enhancements:

- **Ticket tags** can now be used as filters in **Views** and **Automation Rules**.

- Rule conditions now support selecting **multiple values** for filters, reducing the number of conditions needed for ticket filtering.

### Bug Fixes:

- Resolved issues with the Chat widget’s contextual helper, `NeetoChat.contextualHelp.openWidget()`.

- Fixed a rare case where a customer didn’t receive a message, but it was still marked as read.

- Removed the duplicate **Agent** filter from Automation Rules' conditions.

- Fixed an issue where some automation rules were incorrectly triggered after a status change.

- Addressed a problem where not all members were displayed under **View** and **Automation Rule** conditions.

- Resolved an issue where views with custom statuses were not displaying the correct matching tickets.