# April 2026 updates – Cross-workspace tickets, smarter search, and stronger email reliability

> Discover NeetoDesk's April 2026 updates: move tickets across workspaces, enhanced search, and improved email reliability.
- **Authors**: Akash Srivastava
- **Published**: 2026-05-04
- **URL**: https://www.neeto.com/neetodesk/blog/april-2026-updates-cross-workspace-tickets-smarter-search-and-stronger-email-reliability
- **Page title**: April 2026 Updates: Cross-Workspace Tickets & Smarter Search
- **Meta description**: Discover NeetoDesk's April 2026 updates: move tickets across workspaces, enhanced search, and improved email reliability.
- **Keywords**: NeetoDesk, tickets, workspace, search, email, updates, permissions, integrations, performance, and bugs

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Let’s go through what we got done in April 2026 in NeetoDesk.

### New features ✨

#### Move tickets across workspaces

Tickets can now be [moved from one workspace](https://neetodeskhelp.neetokb.com/p/a-7d47aea1) to another, making it easier to handle misrouted tickets or collaborate across teams.

#### Granular report permissions

Report access is now more flexible with separate [permissions](https://neetodeskhelp.neetokb.com/p/a-f7b99005)for viewing assigned ticket reports vs all ticket reports, allowing better control over data visibility.

#### Improved initial email sync (Gmail & Outlook)

[Mailbox sync](https://help.neetodesk.com/articles/connect-a-mailbox-with-gmail-or-microsoft) now pulls full email threads instead of individual emails, ensuring complete and accurate ticket histories from the start.

### Enhancements ✨

#### Stronger search capabilities

- Search now looks inside ticket descriptions, not just titles

- Ticket search now includes cc’d email addresses

#### Improved integrations and sync reliability

- Added a backfill task to recover missed Google Workspace messages

- [Google Sheets](https://neetodeskhelp.neetokb.com/p/a-cc8ba2aa) sync now handles expired tokens gracefully

- Better handling of Gmail/Outlook [authentication](https://neetodeskhelp.neetokb.com/p/a-01884ff7)expiry during sync

- Improved [Slack notification](https://neetodeskhelp.neetokb.com/p/a-64f35751) reliability and parsing

#### Better email delivery and handling

- Admins are now notified when outbound emails fail (immediate or after retries)

- Temporary Gmail “server busy” errors are automatically retried

- Improved handling of non-UTF8 emails and legacy encodings

- Outlook email threads now display comments in the correct order

#### UX and platform improvements

- Revamped form builder and thank-you pages for [ticket forms](https://neetodeskhelp.neetokb.com/p/a-a1829be0) with a cleaner UI

- Clearer mailbox states when support email is missing

- Improved handling of invalid customer emails during updates

#### Performance improvements

- Fixed ticket listing timeouts for large organizations with optimized queries and eager loading

### Bug fixes 🛠️

#### Email and mailbox reliability

- Fixed cases where emails were sent with only a signature due to race conditions

- Fixed custom domain authentication failures not being visible in UI

- Fixed Gmail sync crashes caused by encoding issues

- Fixed Google auth errors being silently swallowed during sync

#### Slack and external integrations

- Fixed Slack notification errors for long messages and parsing issues

- Fixed race conditions in CallerDesk webhooks, causing duplicate customer creation

#### Ticketing and data integrity

- Fixed incorrect ordering of Outlook email thread comments

- Fixed ticket search not including cc’d emails

- Fixed invalid email updates causing unhandled errors

#### UI and workflow fixes

- Fixed team member assignment dropdown issues in tickets table

- Fixed canned response insertion positioning issues

- Fixed Google Sheets link overflowing UI card

- Fixed bulk and individual team member removal issues

- Fixed follower notifications incorrectly triggering for same-email agents

- Fixed consumer ticket links redirecting agents to the wrong view

That's everything we shipped in April month. You can follow us on [X](https://x.com/NeetoHQ), [LinkedIn](https://www.linkedin.com/company/neeto/) and join our [Slack Community](https://neeto.com/community) for more updates.