January 2026 updates – Smarter API ticket creation, persistent ticket views, and better attachment handling

Let’s go through what we got done in January 2026 in NeetoDesk.

New features ✨

Mailbox assignment via public API

Tickets created through the public API are now assigned to the correct mailbox based on the email addresses in the To / CC fields, instead of always defaulting to the workspace’s default mailbox.

Persistent ticket list columns

Any column reordering done on the tickets list page is now saved and retained across page refreshes and sessions.

Ticket counts on views list

The views list page now shows the number of tickets in each view, making it easier to gauge workload at a glance.

Improved attachment actions

We’ve enhanced how attachments behave on ticket comments:

• Open attachments in a new tab

• Downloads now save files directly instead of opening them in-browser

• Improved image renaming UX with a clear save icon

Attachment URLs in exports

Data exports now include direct URLs for attachments added to tickets or comments, making external analysis and archival easier.

Enhancements ✨

Improved reply editor experience

When an agent signature is configured, the cursor is now placed correctly before the signature, making replies smoother to compose.

Prefilled customer details on ticket creation

When creating a ticket from the customer details page, customer fields are now automatically pre-filled in the ticket form.

Automation rule execution order respected

When multiple automation rules are triggered for the same event, they now execute strictly in the order configured by admins.

Priority options cleanup

Removed None from the default priority list, while still allowing tickets to have a null priority when needed.

Bug fixes 🛠️

Attachment preview stability

Disabled browser previews for certain file formats that were causing errors. These files remain fully downloadable.

Mailbox configuration navigation fix

DMARC DNS details now appear correctly for already configured mailboxes. A skippable DNS details screen is shown for each verified support email.

Original sender resolution fixes

• Fixed cases where original sender deduction broke ticket creation for NeetoForm automation emails

• Resolved sender detection issues for emails synced via Google and Microsoft integrations

Draft signature isolation

Draft comments no longer show signatures from multiple agents when a ticket is viewed sequentially by different team members.

Credit card masking performance

Fixed an outdated regex that was causing timeouts while masking credit card data in ticket logs.