# Milestone M28 - email reply, chatbot and more

- **Authors**: Sandip Mane
- **Published**: 2025-01-27
- **URL**: https://www.neeto.com/neetochat/blog/milestone-m28-updates

---

Let's go through what we got done in Milestone M28 (Jan 13 - Jan 26).

**Bug Fixes:**

- Resolved multiple chatbot-related issues, including renaming the bot from **neetoBot** to **NeetoBot** , fixing workflow selection not appearing in some cases, and preventing tickets from being assigned to NeetoBot before users begin interacting.

- Fixed an issue where email replies from customers were not properly sanitized, ensuring unnecessary elements like signatures and previous quotes are now removed.

**Enhancements:**

- Building on the last bug fix, we've taken email reply sanitization a step further by converting replies from HTML to plain text, making ticket conversations appear more natural and easier to read.