# October 2026 updates - Logged-in widget text, follow conversations and more > October highlights: different widget text for logged-in users, following conversations, satisfaction responses, and Slack thread links. - **Authors**: Sagar Anadkat - **Published**: 2026-11-10 - **URL**: https://www.neeto.com/neetochat/blog/october-2026-updates-logged-in-widget-text-follow-conversations-and-more - **Page title**: NeetoChat Oct 2026: Logged-in widget text & more - **Meta description**: October highlights: different widget text for logged-in users, following conversations, satisfaction responses, and Slack thread links. - **Keywords**: NeetoChat, NeetoChat October 2026, live chat software, logged-in widget text, follow conversations, CSAT responses, Slack thread links, and chat API --- In October at [NeetoChat](https://www.neeto.com/neetochat), we focused on showing different widget text to logged-in users, following conversations you aren't assigned to, seeing which conversation each satisfaction rating came from, and bringing the widget back when an agent replies. Here's everything we shipped in October 2026 in NeetoChat. ## New features ✨ #### Different widget text for logged-in users Earlier, every visitor saw the same greeting in the widget. You can now [show different text to logged-in users](https://engage.neetochat.com/changelogs/different-widget-text-for-logged-in-users), such as a greeting that uses their name, while everyone else sees your regular text. The greeting, button and welcome message each get a logged-in version, and any you leave empty use the regular text. A user counts as logged in when your website passes their email to the widget. #### Follow conversations You can now [follow a conversation](https://engage.neetochat.com/changelogs/follow-conversations) from the Followers section in its sidebar and get emails about new messages, even when it isn't assigned to you. You can unfollow it when you no longer need those emails. You can also remove other people from the list, so someone who replied once stops getting every email. #### See which conversation each satisfaction rating came from Earlier, the customer satisfaction report showed only a chart of daily ratings. Its new View details page [lists every response](https://engage.neetochat.com/changelogs/individual-customer-satisfaction-responses) below the rating cards, with the conversation, customer, rating, comment and date. Selecting a rating card shows only the responses with that rating, and you can open a conversation from the list. The report is now called Customer satisfaction instead of CSAT. #### The widget reappears when an agent replies Earlier, if your website kept the widget hidden, a visitor could miss an agent's reply until they opened the chat again. Now the launcher [comes back with its unread badge](https://engage.neetochat.com/changelogs/unread-replies-when-the-widget-is-hidden) when an agent replies, so the visitor knows there's a reply waiting. This is on for every workspace, and you can turn it off in your widget settings. ## Enhancements ✨ #### Slack thread links on conversations When a conversation is posted to Slack, its sidebar now shows a [Slack threads section](https://engage.neetochat.com/changelogs/slack-thread-links-on-conversations) with a link to each thread, labelled with the channel name and the time it was posted. You no longer have to search the channel for the right thread. #### See where a visitor came from The visitor details in a conversation now show the [referral URL and the full address of the page where the chat started](https://help.neetochat.com/articles/referral-and-starting-page-urls). When a visitor arrived from a link with UTM parameters, the campaign details, such as source, medium and campaign name, show up there too, so you can tell which campaign brought them in. #### Spam and Trash are emptied after 30 days Conversations that stay in [Spam or Trash](https://help.neetochat.com/articles/understanding-ticket-statuses-in-neetochat) for more than 30 days are now permanently deleted, so these views don't fill up with old conversations. The Spam and Trash views show a note about this, so you know before anything is removed. #### View details for conversation trends The Trends for the selected period chart on the [Reports page](https://help.neetochat.com/articles/chat-reports) now has a View details link. It opens a page where you pick the report and the time period, and see the conversation totals with the chart below them. #### Copy a message with its formatting Each message in a conversation now has a Copy text option in its menu. It copies the message with its formatting, so you can paste it into a document or another reply as it looks in the conversation. #### Answers keep the question the visitor saw Earlier, editing a pre-chat or post-chat question changed the label on answers visitors had already given, and deleting it left the label blank. Conversation details now show each answer under the [question wording the visitor saw](https://help.neetochat.com/articles/pre-chat-questions), even after you change or delete the question. #### The inbox opens your first view The inbox now opens the [first view in your sidebar](https://help.neetochat.com/articles/inbox-views) when you sign in or open the inbox, instead of always opening Unresolved. If you keep another view at the top, that's the one you see first. #### API updates - [API] You can now [import past conversations](https://apidocs.neetochat.com/api-reference/conversations/add) from another tool. Each message keeps its original date and sender, including agent replies, and no emails, notifications, automation rules or webhooks run during the import. - [API] You can now [look up contacts](https://engage.neetochat.com/changelogs/look-up-contacts-with-the-api) by ID, or list them filtered by email or user identifier. - [API] [Listing conversations](https://apidocs.neetochat.com/api-reference/conversations/list) can now return only the conversations updated after a given time, including ones with new messages or notes. - [API] [Updating a conversation](https://apidocs.neetochat.com/api-reference/conversations/update) can now mark it as read, which also updates the unread counts in the inbox. - [API] A new agent reply [webhook event](https://help.neetochat.com/articles/creating-a-webhook) fires when your team or a bot replies, and says which replies came from a bot. Message webhook events now also include the conversation's ID. - [API] Webhook events now send a fixed set of details about the agent or visitor, such as their name and email, instead of every stored field. ## Bug fixes 🛠️ - Visitor messages with line breaks now keep them in notification emails and in the chat transcript PDF, instead of running together as one block. - When a visitor types instead of clicking a chatbot button, or a workflow ends without an agent step, the conversation now goes to your team instead of getting stuck. - Reports for periods such as This week now use your own time zone, so they no longer come back empty or cover the wrong days. - Email replies from visitors that contain only the quoted earlier messages are no longer dropped. - Emails in right-to-left languages, such as Arabic and Hebrew, now place agent and visitor messages on the correct side. That's everything we shipped in October. Follow us on [X (Twitter)](https://x.com/neetochat) and [LinkedIn](https://www.linkedin.com/company/neeto) for the latest updates, subscribe to our [YouTube](https://www.youtube.com/@neetohq) channel, or join our [Slack](https://www.neeto.com/community) community to share feedback and feature requests. See you next month!