# September 2025 updates – Tag teammates, toggle activities, and tighter Slack/email sync

> Discover the latest updates in NeetoChat including tagging teammates, activity toggling, and Slack sync improvements.
- **Authors**: Akash Srivastava
- **Published**: 2025-10-07
- **URL**: https://www.neeto.com/neetochat/blog/september-2025-updates-tag-teammates-toggle-activities-and-tighter-slack-email-sync
- **Page title**: September 2025 Updates: New Features and Fixes
- **Meta description**: Discover the latest updates in NeetoChat including tagging teammates, activity toggling, and Slack sync improvements.
- **Keywords**: NeetoChat, September 2025, updates, features, Slack, email sync, bug fixes, collaboration, activity logs, and teamwork

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Let’s go through what we got done in **September 2025** in NeetoChat.

### **New features ✨**

#### ✅ Tag teammates in replies

You can now mention and tag fellow team members directly in non-note replies — making it easier to collaborate, flag issues, or loop others in quickly.

#### ✅ Show/hide activities

Added the ability to toggle visibility of activity logs inside a chat — so agents can choose when they want a cleaner view or more detail.

### **Enhancements ✨**

#### ✅ Accurate Slack attribution

When a customer responds to a conversation from Slack, NeetoChat now correctly attributes the reply to the customer — not the Slack team admin.

#### ✅ Visitor logic refactor

We refactored how visitor sessions are resolved, especially for cases with multiple parallel requests — resulting in more reliable visitor tracking.

### **Bug fixes 🛠️**

#### ✅ Canned response 404 fix

Fixed a bug where selecting a canned response to use in a reply would incorrectly throw a 404 error.

#### ✅ Widget logo upload

Fixed issues with uploading or updating logos in the widget configuration page — uploads are now smooth and consistent.

#### ✅ Email sync case-sensitivity

Resolved a tricky edge case where email replies weren’t syncing correctly due to mismatched casing in addresses.

#### ✅ Subscriber email loop prevention

Prevented repeated subscriber email updates caused by bot users retriggering jobs multiple times, reducing email noise.

#### ✅ Scheduled email exception fix

Handled previously unhandled exceptions in subscriber emails caused by deleted messages in the thread.

#### ✅ Customer/contact message sync

Fixed an issue where the latest messages shown on customer or contact pages weren’t in sync with the main chat timeline.

#### ✅ Slack notification edge case

Resolved a bug where Slack notifications weren’t being sent properly for some help workspaces.

#### ✅ Flaky test stabilization

Stabilized multiple flaky test cases to ensure more consistent CI builds and faster feedback during development.