---
title: "Live Chat Automation Rules | NeetoChat"
description: "Set up live chat automation rules in NeetoChat to show proactive messages, open the widget, and assign chats to agents or teams by condition."
canonical_url: "https://www.neeto.com/neetochat/features/automation-rules"
markdown_url: "https://www.neeto.com/neetochat/features/automation-rules.md"
---

# Live Chat Automation Rules | NeetoChat

Set up live chat automation rules in NeetoChat to show proactive messages, open the widget, and assign chats to agents or teams by condition.

## Overview

Live chat automation rules in NeetoChat perform an action when the conditions you set are met. Rules can apply to the chat widget or to conversations, conditions can be combined with AND or OR logic, and each rule runs a single action, which keeps behavior predictable.

For the widget, target visitors by agent availability, country, location, page URL, page title, hour of the day, day of the week, or time on page. Then open or minimize the widget, show a system message, or post a message on behalf of an agent. Marketing teams use this for proactive chat invitations on pricing pages or after a visitor has lingered.

For conversations, rules check the status, the URL where the chat started, or the assigned member, then assign the chat to a specific agent or team automatically. This routes requests to the right people without anyone sorting the inbox by hand.

## Links

-   [Human page](https://www.neeto.com/neetochat/features/automation-rules)