NeetoChat lets you customize the live chat widget so it matches your website's style. Open the Customize settings in the admin panel, and your changes appear in a real-time preview as you edit, so you can see exactly what visitors will get before you save.
Beyond the look of the widget, you can rewrite the description, button labels, and welcome message to fit your brand's tone. You can also show, hide, or rename the agent, for example displaying a generic name like Support Team instead of individual names. Teams use this to keep the chat consistent with the rest of their site and to set clear expectations for visitors before the first message.