With neetoChat, users can easily and securely log in to their accounts using Google Login, eliminating the need to wait for an OTP to access them. This feature is not only convenient but also ensures the safety and security of the user's account.

Google Sign In

Automation rules in neetoChat assist in defining pre-defined conditions and actions that are executed automatically when certain system events occur. These rules can help to streamline and automate a variety of tasks, reducing your workload and enhancing customer response times.

Automation Rules

Canned responses are pre-written responses that can be used to quickly address frequent customer inquiries or concerns. They can save time and offer consistent responses to frequently asked queries.

Canned Responses

With neetoChat, you can customize the chat widget on your website to match your brand's design. This includes customization of the widget color, logo, welcome message, and icon, among other things.

Customize Chat Widget

neetoChat will keep a complete record of all the communications you and the customer exchange.  You can refer to previous conversations to retrieve vital information for quality assurance, training, and addressing customer complaints or concerns.

Full History of Chat

Integrating neetoChat with third-party applications allows you to collaborate and share information seamlessly. You can connect with these platforms such as Slack and Zapier and manage your data efficiently.

Integration

Knowledge Base is a collection of articles, documentation, and frequently asked questions (FAQs) that provides customers with self-service support options. These articles can help to improve customer support by providing customers with quick and easy access to information on common issues, reducing the need for them to contact support agents. This can help to save time and increase customer satisfaction. To use this you can use neetoKB from the suite of neeto products we have.

Knowledge Base Article

neetoChat provides keyboard shortcuts, which enable quick and convenient navigation and interaction using the keyboard rather than the mouse or touchpad. These shortcuts improve an agent's productivity, particularly when communicating with a large number of consumers. They reduce errors and save time when working on various support inquiries. To display the shortcut keys, select Shift + ?.

Keyboard Shortcuts

neetoChat offers real-time customer engagement and immediate support to enhance your customer service experience. Real-time communication feature allows customers to receive instant assistance and support, building trust and loyalty.

Live Chat

The iOS and Android apps enable your agents to access and manage chat from anywhere, facilitating quick and efficient customer support regardless of location.

Mobile App

neetoChat offers the convenient feature of changing your availability status, allowing you to inform your customers about your chat availability. Manage customer expectations and provide top-notch service by easily communicating your availability through our status feature. Coordinate your team's efforts and provide consistent and efficient customer support with this useful feature.

Online Offline Status

Post-chat questions in neetoChat enable the user to provide feedback or rate the quality of the support they received after a chat session has concluded. These queries can be used to collect information regarding the user's experience and level of satisfaction, as well as to identify areas where the support process can be enhanced.

Post Chat Questions

The Pre-chat questions feature of neetoChat enables you to acquire pertinent information from the user before the chat session begins. The objective of pre-chat questions is to collect information about the user's requirements, preferences, and issues, which can then be used to provide more effective and personalized support.

Pre Chat Questions

Using private notes, you can attach comments to a chat that customers cannot see. These notes serve as a tool for documenting internal communication, outlining steps for troubleshooting, and providing additional context for other support staff working on the issue. You can additionally attach notes to a customer.

Private Notes

Rich messages, also known as interactive messages or multimedia messages, are chat messages that go beyond ordinary text by incorporating various forms of media and interactive elements. These messages enrich the communication experience by enabling users to interact in a more dynamic and engaging manner.

Rich Messages

SSL encryption in neetoChat ensures that the communication and data exchanged within the platform remain secure and private. It provides an additional layer of protection and peace of mind, ensuring that sensitive information stays confidential and protected from unauthorized access.

SSL Encryption

neetoChat allows you to create tickets in neetoDesk directly from chat conversations. This feature lets you convert chat interactions into formal tickets for tracking, prioritization, and resolution, or to involve other teams if the issue requires more time and resources.

Ticket Creation

neetoChat includes an OTP feature that adds an extra layer of security to the system by requiring users to enter a unique code every time they log in. This feature can help to prevent unauthorized access and protect sensitive information, making neetoChat a more secure option for organizations that handle sensitive data.

Verify Via OTP

Chat with your customers live and help them find what they're looking for.

Customize the style of your chat widget to match your brand.

Ask relevant questions to your customers so that the agents have the necessary information.

Ask for feedback about the service and other questions at the end of the chat.

Full history of chat is kept so that you can run analytics as far back as you want.

Save time and send predefined replies for common questions with just one click.

Send emojis, videos and audio files to your customers to have an engaging conversation.

Tags ticket to apply automation rule, to filter and to better manage tickets.

Automation

Quickly create tickets from the chat itself.

Quickly execute commands by using keyboard shortcuts.

Make your support process effective and improve efficiency integration with other products.

Write relevant help articles in Knowledge Base to cut down incoming chats.

Knowledge Base Articles

With iOS and Android apps you can chat with your customers anytime anywhere.

Force all your agents to login using google login and make your organization more secure.

Security is furthered strengthened by asking agents to enter OTP every time they login.

SSL encryption ensures secure and private communication, protecting sensitive information from unauthorized access.

Never miss an opportunity to help your customers. neetoChat will help you to connect with your customers from anywhere and anytime.

Google Sign In

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