The Pre-chat questions feature of neetoChat enables you to acquire pertinent information from the user before the chat session begins. The objective of pre-chat questions is to collect information about the user's requirements, preferences, and issues, which can then be used to provide more effective and personalized support.
There are several ways that pre-chat questions can make customer service better. By getting information from the user right away, chat operators can better understand what the user wants and give better, more useful help. Also, pre-chat questions can make it easier and take less time to solve a user's problem, which can make the customer's experience better.