---
title: "Re-engaged Leads and Duplicate Detection | NeetoCRM"
description: "NeetoCRM spots returning prospects by email and phone, marks them as re-engaged leads instead of creating duplicates, and lists every source on the lead."
canonical_url: "https://www.neeto.com/neetocrm/features/re-engaged-leads"
markdown_url: "https://www.neeto.com/neetocrm/features/re-engaged-leads.md"
---

# Re-engaged Leads and Duplicate Detection | NeetoCRM

NeetoCRM spots returning prospects by email and phone, marks them as re-engaged leads instead of creating duplicates, and lists every source on the lead.

## Overview

NeetoCRM identifies re-engaged leads when an existing prospect reaches out again from another source. Instead of creating a duplicate, it matches the lead by email address and phone number and marks the existing record as re-engaged, so your team sees one lead with its full history.

Leads can arrive from NeetoForm, a CSV or Excel import, the API, or be created directly in NeetoCRM. If someone first imported from a spreadsheet later submits a NeetoForm inquiry, all sources appear on the lead's page. Leads added manually do not count as re-engagement. Returning prospects are often more likely to convert, so a system filter on the leads dashboard helps reps prioritize them.

## Links

-   [Human page](https://www.neeto.com/neetocrm/features/re-engaged-leads)