# December 2025 updates – Mailbox connection revamp, form upgrades, and clearer automation visibility

> Explore December 2025 updates including a revamped mailbox connection, new form features, and improved automation visibility.
- **Authors**: Akash Srivastava
- **Published**: 2026-01-02
- **URL**: https://www.neeto.com/neetodesk/blog/december-2025-updates-mailbox-connection-revamp-form-upgrades-and-clearer-automation-visibility
- **Page title**: December 2025 Updates: Mailbox Revamp & Form Enhancements
- **Meta description**: Explore December 2025 updates including a revamped mailbox connection, new form features, and improved automation visibility.
- **Keywords**: updates, mailbox, form enhancements, automation, NeetoDesk, API, ticketing, features, UI, and customer

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Let’s go through what we got done in **December 2025** in NeetoDesk.

### **New features ✨**

#### **Revamped mailbox connection flow**

We redesigned the mailbox setup experience to highlight the most common paths first—Microsoft, Google, or direct email—before surfacing advanced settings like reply-to configuration.

#### **File attachments in public web forms**

Forms can now include file attachments, and uploaded files are automatically attached to the resulting tickets.

#### **Paragraph fields in web forms**

Added support for non-input text (like instructions or descriptions) via a paragraph field. Also removed length restrictions from form titles for greater flexibility.

#### **Ticket fields in Zapier workflows**

Ticket fields are now available in Zapier workflows triggered by ticket status events, allowing more powerful automations.

#### **Public customers API**

We introduced a new public API endpoint that allows external systems to create customers in NeetoDesk.

### **Enhancements ✨**

#### **Email and UI polish**

- Email footers now support custom font colours

- Threaded reply emails now place the footer just below the new comment, not at the very end

- Automation emails now correctly size images based on the configuration

- Date/time tooltips now follow the standard Neeto formatting (e.g., “a month ago,” “3 days ago”)

#### **Better automation visibility**

Complex automation rule actions—like email templates or API payloads—are now readable from the rule view screen, not just in edit mode.

#### **Views & exports**

- Views can now be cloned

- Admins can now manage views even if not part of the group

- Data exports now support custom date ranges

#### **Reports page updates**

- Default range changed to last 30 days (previously 7)

- Fixed custom filter accuracy for last\_week and last\_month

#### **System field and ticket list improvements**

- Admins can now reorder ticket types, categories, and priorities

- Ticket custom fields can now be shown directly in the ticket list for faster scanning

#### **Improved ticket creation UX**

The default mailbox is now auto-selected only if there’s a single mailbox in the workspace. If multiple are present, the agent must choose explicitly.

### **Bug fixes 🛠️**

#### **Automation rules**

- Fixed issues saving rules when subcategories or team member changes were used as triggers

- Resolved image sizing issues in automation emails

#### **CallerDesk integration**

- Allowed clearing the default CallerDesk number

- Fixed missing call recordings in ticket activity

- Ensured tickets are created only for missed calls, not received ones

- Improved error messaging for API/UI failures

#### **Localization & frontend stability**

- Fixed dropdowns (e.g., status, priority) not working in non-English locales

- Prevented frontend crashes from sender name formatting edge cases

- Fixed onboarding bug where “Use this email” button was unresponsive

#### **Email sync and parsing**

- Fixed edge cases where Outlook or Google emails with inline CSS or no body failed to create tickets/comments

- Improved handling of large attachments (~10MB) in incoming emails

#### **Drafts and caching**

- Prevented frontend exceptions during ticket updates due to caching

- Handled concurrent draft deletion gracefully without breaking UI

#### **Miscellaneous**

- Fixed filters on the company detail page

- Prevented disabling the default Unresolved view

- Fixed sidebar crashes when NeetoPlanner integration was active