# February 2026 updates – Account managers, Google Sheets sync, and stronger email reliability

> Discover new features like account managers, Google Sheets sync, and improved email reliability in NeetoDesk's February 2026 update.
- **Authors**: Akash Srivastava
- **Published**: 2026-03-03
- **URL**: https://www.neeto.com/neetodesk/blog/february-2026-updates-account-managers-google-sheets-sync-and-stronger-email-reliability
- **Page title**: February 2026 Updates: Account Managers and Google Sheets Sync
- **Meta description**: Discover new features like account managers, Google Sheets sync, and improved email reliability in NeetoDesk's February 2026 update.
- **Keywords**: NeetoDesk, account managers, Google Sheets, email reliability, ticketing system, automation, customer support, bug fixes, enhancements, and updates

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Let’s go through what we got done in **February 2026** in NeetoDesk.

### **New features ✨**

#### **Account managers for customers**

Workspaces can now assign an **account manager** to each customer. We’ve also introduced a new automation rule that automatically assigns incoming tickets to the customer’s account manager — making ownership clearer and responses faster.

#### **Google Sheets integration**

You can now connect a Google Sheet to continuously sync tickets — either all tickets or a filtered subset — with either all fields or selected fields. We also tightened the OAuth scope to `drive.file` for better security.

#### **Group notification automation action**

Added a new automation rule action that allows sending emails directly to the assigned group or selected groups on relevant events.

### **Enhancements ✨**

#### **Improved merge ticket experience**

The ticket merge flow has been cleaned up:

- The primary ticket now shows a clear “Primary” badge

- Ticket selection order is preserved

- A proper error message is shown if no primary ticket is chosen

#### **Better editor experience for long replies**

Expanded the editor height on the ticket detail page for more comfortable long-form replies. Also fixed duplicate display of customer name/email when both were identical.

#### **Mailbox terminology and UX clarity**

- Renamed _Support email_ → _Custom support email_

- Renamed _Email_ → _Mailbox email_

- Reordered mailbox list columns to highlight the most important information first

#### **Improved mailbox reauthorization flow**

Reconnect links in Google/Microsoft reauthorization emails now take users directly to the correct mailbox configuration step.

#### **Timezone-aware threaded automation emails**

Timestamps shown in threaded automation emails now respect the recipient’s timezone.

#### **Slack sync formatting improvements**

Improved placement of blockquotes when syncing ticket comments to and from Slack.

#### **Standards-compliant email address composition**

Switched to using `Mail::Address` for constructing outgoing email display names, ensuring cleaner and more standards-compliant formatting.

#### **Policy cleanup**

Removed unused logic from policy files to keep authorization rules maintainable.

### **Bug fixes 🛠️**

#### **Google & Microsoft integration reliability**

- Fixed an issue where some Google emails were not being imported; the importer now paginates through full history, deduplicates messages, and correctly updates checkpoints

- Resolved an issue with the Microsoft connect endpoint incorrectly identifying the logged-in user

- Fixed SparkPost domain auto-creation for new authenticated email domains. This is used to allow customers to use their email address for sending comment replies.

#### **SMTP retry handling**

Emails that fail due to transient SMTP errors (like `ServerBusy`) are now automatically retried.

#### **CallerDesk improvements**

Added proper pagination support to the CallerDesk `getmemberlist` API to ensure all agents are fetched correctly.

#### **Draft signature isolation**

Prevented drafts from showing signatures of multiple agents when accessed sequentially.

#### **Ticket field cleanup**

Fixed an issue where the last remaining subcategory could not be deleted.

#### **Ticket view stability**

Resolved a bug where ticket views failed to load when the category field was blank.