Help Scout's free plan blocks your replies once you pass 100 contacts a month, and its paid plans run $25 to $75 per user, with custom fields, workflows, CRM integrations, SSO and AI gated to the higher tiers. NeetoDesk's free plan has no contact cap and includes 10 agents, with custom fields, workflows, SLAs and SSO, and migrates your Help Scout history for free.
NeetoDesk free plan, no contact limit
Free on NeetoDesk, with no contact cap
Help Scout free-plan contact cap, then replies are blocked
Help Scout is clean and email-first, but the economics bite as you grow: the free plan blocks outgoing replies after 100 contacts a month, paid seats run $25 to $75 per user, and custom fields, advanced workflows, CRM integrations and SSO live on the higher tiers or as add-ons. NeetoDesk includes custom fields, workflows, SLAs and SSO free for up to 10 agents.
Help Scout's free plan caps you at 100 contacts a month, then blocks outgoing replies to email, chat and AI until the next cycle, with 5 users, 1 inbox and no custom fields or workflows. NeetoDesk's free plan has no contact cap, no inbox cap and 10 agents included.
Reply to as many customers as you like, with 10 agents free.
Free plan stops outgoing replies past 100 contacts a month.
Help Scout charges $25 (Standard), $45 (Plus) and $75 (Pro) per user, per month, and read-only Light Users are capped (25 on Plus, 50 on Pro). NeetoDesk is free for your first 10 agents, then just $5/user/month (or $30/user/year), well below Help Scout at any tier.
Ten agents at no cost; beyond that $5/user/month, not $25 to $75.
Per-user pricing, with Light Users capped by plan.
On Help Scout, custom fields, advanced workflows and CRM integrations (Salesforce, Jira, HubSpot) are Plus and above, and SLA policies are capped by tier (one basic policy on Standard, two on Plus). NeetoDesk includes custom ticket fields, unlimited automation rules, SLA reminders and escalations, routing and views free.
Custom fields, automation, SLA and routing with no upgrade.
Custom fields and advanced workflows need Plus; SLA policies are capped by tier.
Help Scout charges for extra inboxes ($10/mo each) and extra Docs sites ($20/mo each), and its secure customer portal starts on Plus. NeetoDesk includes a customer portal, knowledge base and CSAT survey free, with no per-inbox or per-site charge.
Self-service and CSAT included, with no per-site fees.
Added inboxes and Docs sites are billed monthly on top.
NeetoDesk migrates your tickets, customers, knowledge-base articles, tags, custom fields and companies from Help Scout for free. One admissions-consulting firm moved nearly 59,000 tickets off Help Scout this way, our largest migration to date.
We port your full Help Scout history at no cost.
You manage the move, or arrange it yourself.
Help Scout puts SSO, IP restriction and HIPAA on the Pro plan or paid add-ons (Pro has a 10-user minimum). NeetoDesk includes SSO, audit logs, custom roles, IP restriction and a custom domain on the free plan.
Security controls included, no Pro tier or add-on required.
SSO, IP restriction and HIPAA need Pro ($75) or paid add-ons.
Free plan contact limit
Free data migration
Agents on the free plan
Price per agent after the free tier
Unlimited automation rules
Customer portal
Integrations
SSO
IP restriction
Audit logs & custom roles
Custom domain & send-from-your-domain
AI features
Disclaimer: Information on this page is based on publicly available data at the time of writing. Features, pricing, and limits may change. Please refer to each provider's official pricing page to confirm the latest information.
Up to 10 agents free, every feature, and a done-for-you migration. Beyond 10 agents it is just $5 per user per month.
A 7-user team on Help Scout Plus is about $3,780 a year ($45/user), before AI Answers, extra inboxes or Docs sites. The same team on NeetoDesk is $0 (the free plan covers up to 10 agents), with a free migration. Beyond 10 agents, NeetoDesk is $5/user/month.
Teams have moved off Help Scout to NeetoDesk without losing a single conversation. The numbers behind it:
A graduate admissions consulting firm moved nearly 59,000 tickets off Help Scout, our largest migration, and runs applicant support across three inboxes with eight agents and cohort tags by application year.
Admissions consulting
United States · from Help Scout
Across 9 companies, 8 industries, and 5 countries, over 110,000 tickets have been migrated into NeetoDesk from Help Scout, Freshdesk, and other tools for free, with most migrations done in under two weeks.
All migrations to date
9 companies · 5 countries
Yes. NeetoDesk is a free help desk with 10 agents free and no contact cap. Help Scout's free plan blocks outgoing replies once you pass 100 contacts a month; NeetoDesk has no such wall, and includes custom fields, workflows, SLA, SSO and a knowledge base free.
Yes. NeetoDesk runs the migration for you at no cost, moving your tickets, customers, knowledge-base articles, tags, custom fields and companies. Most migrations finish in under two weeks, and our largest so far moved 58,806 tickets off Help Scout for an admissions consulting firm.
Help Scout charges $25 (Standard), $45 (Plus) or $75 (Pro) per user, per month, and Pro has a 10-user minimum. Extra inboxes are $10/month each, extra Docs sites $20/month each, and AI Answers is $0.75 per resolution. NeetoDesk is free for up to 10 agents and $5/user/month (or $30/user/year) beyond that. A 7-user team on Help Scout Plus pays about $3,780 a year; the same team on NeetoDesk pays $0.
NeetoDesk has no contact limit at any size, so you can keep replying to every customer. Past 10 agents, you move to the Pro plan at $5/user/month, and every feature stays the same. On Help Scout's free plan, passing 100 contacts in a month blocks outgoing replies until the next cycle or until you upgrade.
On the free plan, NeetoDesk includes what Help Scout keeps on its paid tiers: custom ticket fields, advanced automation, round robin routing and a customer portal (Plus and above), SSO and IP restriction (Pro or paid add-ons), and extra inboxes (Help Scout charges $10/month each). There's also no per-resolution AI fee on NeetoDesk.
Yes. NeetoDesk includes a knowledge base and a customer portal on the free plan, where customers can find answers, raise tickets and track them, plus CSAT surveys after a ticket is resolved. There's no per-site charge. On Help Scout, the number of Docs sites is capped by plan, extras cost $20/month each, and the secure customer portal starts on Plus.