Creating and saving customized views of tickets is possible through custom ticket views. This tool can be utilized to improve productivity and efficiency by tailoring views to specific needs or workflows. The team can create and share multiple views to further enhance collaboration and productivity.
Yes, you can create custom ticket views that are personalized just for you and are not shared with your team. Because every person, even within a team, has their way of working and handling priority tasks, this makes it is important to have a custom view tailored to one's needs to increase productivity clarity, manage workloads, and provide better support to customers.