The customer satisfaction survey in NeetoDesk asks customers how they felt about the support they received. It is sent once an agent closes a ticket, and customers answer with one of three ratings: Great, Okay or Not Good. It gives you a direct read on satisfaction for every resolved ticket.
You set up the CSAT survey from the Admin Panel. Give it a name, write the question, rename each rating, add a thank-you message and choose whether customers can leave a comment. A preview shows what customers will see. Support managers use the responses to spot unhappy customers early, recognize agents who get consistent praise, and find ticket types that leave people dissatisfied. Each survey email is also recorded in the ticket's activity log.