The NeetoDesk Linear integration connects customer support tickets with your team's issues in Linear. Admins set it up from Integrations in the Admin Panel by entering a Linear API key. Once connected, agents can create a Linear issue from any ticket using the Create Linear issue option on the right side of the ticket details page.
Clicking the issue number on the ticket opens the issue in Linear, so agents can check progress without searching. Software teams use this to hand bug reports and feature requests from support to engineering, keep support and product workflows aligned, and make sure important customer issues are followed up in the project management tool developers already use.