---
title: "Email Read Receipts for Support Tickets | NeetoDesk"
description: "See when customers read your replies with NeetoDesk read receipts, tracked through the customer portal and email opens, so you know when to follow up."
canonical_url: "https://www.neeto.com/neetodesk/features/read-receipts"
markdown_url: "https://www.neeto.com/neetodesk/features/read-receipts.md"
---

# Email Read Receipts for Support Tickets | NeetoDesk

See when customers read your replies with NeetoDesk read receipts, tracked through the customer portal and email opens, so you know when to follow up.

## Overview

Read receipts in NeetoDesk show whether a customer has seen a reply your team sent. A reply is marked as seen when the customer opens the ticket in the customer portal, or when their email client loads a small tracking pixel in the notification email. A green double-check icon appears on the reply, and hovering over it shows when it was first seen.

Agents use this to decide when to follow up. If a customer has not opened a fix you sent, a nudge makes sense. If they read it days ago and went quiet, the ticket may be ready to close. Read receipts are a guide rather than proof, since spam scanners, CC recipients and privacy settings can affect the pixel. Admins turn the feature on under the Tickets settings.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/read-receipts)