---
title: "Ticket Activity Log and Audit Trail | NeetoDesk"
description: "The NeetoDesk ticket activity log records every action on a ticket and every email sent, including automation replies, SLA escalations and CSAT surveys."
canonical_url: "https://www.neeto.com/neetodesk/features/ticket-activity-log"
markdown_url: "https://www.neeto.com/neetodesk/features/ticket-activity-log.md"
---

# Ticket Activity Log and Audit Trail | NeetoDesk

The NeetoDesk ticket activity log records every action on a ticket and every email sent, including automation replies, SLA escalations and CSAT surveys.

## Overview

The ticket activity log in NeetoDesk keeps a complete history of every action taken on a support ticket. Choose Show activities from the ticket menu, and each change appears in the conversation in chronological order, between the replies. This gives you an audit trail of how the ticket moved toward resolution.

The log also records every email NeetoDesk sends about the ticket, including automation replies, SLA escalation emails, customer satisfaction surveys and delivery failure alerts. Each entry shows the recipient, the time sent and the message text, with an option to view the original email. Failed sends appear in red, so team leads can confirm what a customer actually received and spot where a ticket stalled.

## Links

-   [Human page](https://www.neeto.com/neetodesk/features/ticket-activity-log)