Approvals in NeetoDesk add an approval workflow to tickets that need sign-off before your team acts. When approval is requested, approvers get an email or see the request in NeetoDesk, and they can approve or decline it with a note.
Teams use ticket approvals for refunds, discounts, access requests and account changes that need a manager's decision. Admins add approvers and create templates for common request types, so agents can send a request without setting it up each time. Approvers see open items in the Pending view, and every approved or declined request is kept in History for later reference.