Support ticket forms in NeetoDesk let customers submit a request without writing an email. Every submission creates a ticket, and you choose which ticket fields appear as questions, including any custom fields you have created. Email, title and description are always required, so each ticket has what agents need to start.
Use separate forms for bug reports, refund requests or onboarding help, and ask for order numbers, plan names or device details up front. Each form gets its own web address, which also works on your custom domain. You can share the link, generate a QR code, embed the form on your website, prefill answers, or add a submit-a-ticket link to your NeetoKB menu. Turn off the Active toggle to stop new submissions.