Creating relevant help articles in the knowledge base can reduce incoming tickets and improve customer support. The articles give customers easy access to information on common issues and procedures, reducing the need to contact support agents. This, in turn, saves time and increases customer satisfaction. neetoKB, available in the suite of neetoProducts, can be used to create these articles.
Yes, the customer can raise tickets from neetoKB in case they don’t find the solution for their issue. neetoKB supports ticket creation using a web form that allows the customer to create a ticket by filling out the form.