In a support ticket system, utilizing mailboxes can optimize the support process and guarantee prompt handling of customer inquiries. By automatically generating support tickets from incoming emails, you can ensure that all requests receive prompt attention.
In most organizations, a dedicated department or team handles specific set tickets like finance, product, and sales related by the different teams. Having multiple mailboxes reduces the effort of manually redirecting the tickets to the correct department. This also streamlines the process and reduces the response time.
neetoDesk allows you to automatically send a copy of every email sent from the system to a set of specified email addresses. This feature can be helpful in record-keeping, auditing, or monitoring purposes.