Tags categorize and organize tickets based on specific attributes or characteristics. Staff members or agents can attach tags to tickets to group related ones together. neetoDesk enables the addition of customer tags associated with individual customers, providing additional context about them.


Can tags be edited or deleted?

Yes, you can edit, delete and merge tickets and customer tags. However, it's essential to exercise caution when making tag changes, as they may impact the categorization and organization of tickets.

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