Chat with your customers live and help them find what they're looking for.

Live Chat

Use Automation rules to route conversations, update ticket status and more.

Automation

Ask relevant questions to your customers so that the agents have the necessary information.

Pre chat questions

Ask for feedback about the service and other questions at the end of the chat.

Post chat questions

Send proactive messages to the customers based on the page they are on etc.

Proactive Engagement

Save time and send predefined replies for common questions with just one click.

Canned Responses

Full history of chat is kept so that you can run analytics as far back as you want.

Full history of chat

Integrate with Slack and reply to the chat messages from slack itself. 

Slack Integration

Reply to tweets from neetoChat itself without missing any tweets.

Twitter Integration

With iOS and Android apps you can chat with your customers anytime anywhere.

Mobile App

Measure your team's performance by using reporting tool.

Custom Reporting

Write relevant help articles in Knowledge Base to cut down incoming tickets.

Knowledge Base articles

Customize the style of your chat widget to match your brand.

Customize chat widget

What page the customer was on and which country is the customer is from.

Quick Customer Info

Use Shopify app to help customers with order related queries and more.

Deep Shopify Integration

Send emojis, videos and audio files to your customers to have an engaging conversation.

Rich Messages

Customer can download chat transcript at any time.

Chat Transcript

if customer enters a credit card number the agents can only see the last 4 digits of it.

Credit Card Masking

Build custom roles and permissions to match your workflow.

Roles and Permissions

Tags ticket to apply automation rule, to filter and to better manage tickets.

Keyboard shortcuts

Agents can change their status to be online or offline.

Online Offline status

Notify relevant agents on their mobile of certain activities like a ticket being assigned to them.

Mobile push notifications

Web push notifications will alert customers about the updates if they switch their tabs.

Web push notifications

Route ticket to the right team or person based on the attributes of the ticket.

Ticket Routing

Each connection to neetoChat is encrypted with SSL for both the agents and the customers.

End to End Encryption

Force all your agents to login using google login and make your organization more secure.

Google Sign In

Security is furthered strengthened by asking agents to enter OTP every time they login.

Verify OTP every time

Right now there are some customers on your website looking for help. Connect with them and guide them.

Reply to messages, get notifications and do more with neetoChat mobile apps for iOS and Android.

neetoChat

Create custom ticket fields to match your workflow.

Custom Ticket fields

Custom dashboard views for quicker access to tickets.

Custom views

Run automation rules based on time or event.

Answer common questions quickly and in a consistent manner using canned responses.

Canned responses

Ensure that two agents don't end up working on the same ticket my mistake.

Agent Collision detection

Let customers rate their support experience when a ticket is resolved.

Satisfaction Ratings

Record notes about the customer for future references and to serve the customer better.

Private Notes

Twitter integration

Tag tickets with keywords and then filter them and execute automation rules using them.

Automatically bcc all outgoing emails to monitor the quality of the replies by your agents.

Auto BCC

Track every detail of what happened to a ticket.

Ticket Activity Log

With iOS and Android apps you can reply to the questions from anywhere at anytime.

Each connection to neetoDesk is encrypted with SSL for both the agents and the customers.

A comprehensive customer support ticketing solution to provide an excellent support to your customers.

Reply to messages, get notifications and do more with neetoDesk mobile apps for iOS and Android.

neetoDesk

Knowledge Base to help customers find answers

neetoKB supports both Richt text and markdown.

Rich Text or Markdown

Organize articles better with Categories and Tags.

Categories & Tags

Customize your theme or choose from available themes.

Multiple themes

Get reports on popular searchs or failed searches.

Reports

Create custom slug, custom page title and meta descriptions for better SEO.

SEO friendly

Have custom keywords for aritcles so that they are easily found.

Keywords for articles

Password protect the whole knowledge base.

Password protection

Use 404 report to see the pages for which redirection should be setup.

404 Report 

Redirections

Customize what links to show in the header.

Header links

Easily create documentation, manuals, FAQs and more with the Knowledge Base software.

neetoKB

Build forms and collect data effortlessly

Ratings, dropdowns, time tracker, and more advanced fields.

Advanced inputs

Make it your own with your favorite theme for your form.

Themes

Building a form is as easy as just dragging and dropping.

Drag and Drop

Add validation, default value, field description etc.

Field options

Use branching logic to build online forms that react to the choices made by the user.

Conditional logic

Share via email, link, QR or embed the form in your website.

Multiple ways to share

View detailed information for each submission.

Manage results

Show customized thank you page after form is submitted to match your style.

Thank You Page

Get notified in Slack whenever a new submission comes.

Update Google Sheet anytime a new submission is made.

Google Sheet Integration

Send forms via a link, embed form or share on social sites - all with a click of a button.

Share with the world

Each connection to neetoForm is encrypted with SSL.

Force all your team members to login using google login and make your organization more secure.

Security is furthered strengthened by asking users to enter OTP every time they login.

Make simple and engaging form with just a few clicks.

neetoForm

Free Time tracking and invoicing software

Use the time tracker built in the web, desktop app or the mobile app to track time

Time tracking

Track work related expenses and add these expenses to the invoices.

Expense Tracking

Send invoices with just a few clicks. Include the details you want and leave out the rest.

Invoicing

Use pre built reports or build your own custom report.

Invite your team members and assign custom roles with different permissions.

Team Management

Use the currency you do business in. neetoInvoice supports all types of currencies.

Multi-currency

Accept payments from Stripe. More payment integrations are coming soon.

Online payments

Give clients secondary name, set PO number, tax attributes or any other custom attribute.

Client Management

In one glance see all the overdue invoices and send reminders.

Overdue invoices

Send reminders to your clients about the unpaid invoices.

Send reminders

Project managers can easily see who is putting in how much time in the project.

Project Manager

With iOS and Android apps you can track invoices and enter time from anywhere.

Auto lock time tracking at the end of the day or at the end of the week.

Autolock time tracking

For mass updating timesheet you can upload a CSV or excel file with time entries.

Upload timesheet

Export invoice in CSV, Excel, PDF and more.

Export Invoice

The full application runs on SSL end to end ensuring that your data is safe and secure.

Force all your team members to login using google and make your organization more secure.

Security is further strengthened by asking users to enter OTP every time they login.

We get it. Tracking time, sending invoices, collecting payment, sending reminders, fixing mistakes - all this could be quite a hassle. neetoInvoice makes it less of a hassle.

Enter time, track time and do more with neetoInvoice mobile apps for iOS and Android.

neetoInvoice

Easily share a booking page with anyone. They can book a meeting with you based on your availability.

Booking Page

Book a slot that aligns with your availability from the booking page, and automatically schedule the meeting for that date and time.

Schedule Meeting

One to One or team based meetings can be created with ease. Round robin algorithm makes sure that the members are auto assigned to a booking based on their individual availabilities.

Create Meeting

Auto create meeting room link in Zoom, Google Meeting, Daily.co etc by just integrating your account.

Integrations

Details regarding bookings, ability to reschedule/cancel meetings etc will be a click away in your inbox.

Email Based Notifications

Add padding before and after meetings to allow some buffer time.

Meeting buffer

Customize who can cancel or reschedule meetings. You can also configure the cutoff time after which cancellation or rescheduling is not allowed.

Cancellation and Rescheduling

Set your working hours, weekend availabilities, etc and apply them as you need when creating a meeting.

Custom availabilities

Before one can book a meeting ask questions that is relevant. You can configure what kind of questions to ask.

Custom question

Upload logo and change color to match your brand.

Match your brand

You can embed the booking page in your website and other places to allow your clients to book a meeting with you.

Embed the booking page

Configure meeting reminders to reduce no-shows.

Meeting reminders

neetoCal automatically detects timezone of everyone and converts the time to match the timezone of the person.

Auto detect timezone

neetoCal integrates nicely with Google calendar. If google calendar has pre scheduled meetings then those time slots won't be available to the clients.

Integration with Google Calendar

Force all your team members or the candidates to login using google login and make your organization more secure.

With iOS and Android apps, you can see and join all your meetings from anywhere.

Security is further strengthened by asking all users to enter OTP every time they login.

Finding the right availabilty of the participants to schedule a meeting is a real pain. neetoCal takes away the hassle of sending multiple emails and iterations to schedule meetings.

Create meeting types, change your preferences and do more with neetoCal mobile apps for iOS and Android.

Making it easier to connect