Some Neeto features use third-party AI models to save you time — transcribing recordings, summarizing content, answering scheduling questions, and keeping our platform free of spam. We know that "AI" on a subprocessor list raises a fair question: what exactly of my data is being sent, to whom, and what happens to it there? This page answers that question feature by feature.
The short version #
- No training on your data. Neeto does not use your data to train AI models. Our AI providers are not allowed to use your data to train their models either. There is no setting that turns this on; it simply cannot happen. This commitment is part of our Terms of Service.
- Data is sent to an AI provider only when you use an AI-powered feature. If you never use any AI feature, none of your data is sent to an AI provider. The only exception is our automated spam screening. Because Neeto offers a generous free tier, many spammers try to use our platform to send spam emails. To protect our platform and our customers, we use AI (Google Gemini) to check email content whenever you change it, to make sure the content is not spam. If you prefer not to have your content sent to AI for spam screening, please contact our support team before using the service. We can verify your account and, if approved, you will be opted out of automated AI spam screening.
- Only what the request needs. When you use an AI feature, only the content required for that specific request is sent — not your account details, not your payment information, and not other data in your account.
- Short, defined retention. AI providers process each request individually and retain your input very briefly, or not at all: OpenAI retains API data for at most 30 days for abuse monitoring before deletion, and Google retains Gemini API logs only for a limited period to detect policy violations.
- The same contracts protect it. AI providers act as subprocessors under our Data Processing Agreement and are listed on our Subprocessors page. If we add or replace an AI provider, you receive notice and may object, as described there.
What each AI feature sends #
| Feature | What is sent | AI provider | When data is sent |
|---|---|---|---|
| Neeti (AI assistant for all Neeto products) | The messages you type to Neeti and the business context needed to answer them | Google Gemini | Only when you chat with Neeti |
| Recording transcription & AI summary (NeetoRecord) | The audio you ask to have transcribed and the transcript or text you ask to have summarized | OpenAI | Only when you request a transcription or summary |
| Workflow assistant and automation tools (all Neeto products) | The workflow details you type, used to suggest a name for the rule | OpenAI | Only when you build a workflow |
| Spam & abuse detection (all Neeto products) | Email content when you create or change it; public-facing pages such as public scheduling pages | Google Gemini | Automated (contact support to opt out) |
Our AI providers do not use your data to train their models #
- OpenAI. Data sent to the OpenAI API is not used to train OpenAI's models. OpenAI retains API inputs and outputs for up to 30 days solely for abuse monitoring, after which they are deleted. See OpenAI's enterprise privacy commitments.
- Google (Gemini). Under the Gemini API paid terms, Google does not use prompts or responses to improve its products or train its models. Logs are kept only for a limited period to detect violations of Google's Prohibited Use Policy. See the Gemini API terms.
- Anthropic. As of the last update of this page, Neeto does not use any Anthropic services. If that changes, we will update this page and our Subprocessors list first.
All data sent to AI providers is encrypted in transit using TLS.
What Neeto does not do #
Neeto does not use your bookings, messages, recordings, transcripts, attachments, or any other Customer Data to train AI models. Our AI providers are not allowed to use your data to train their models either. There is no setting that turns this on; it is simply not something Neeto does. We do not sell your data. AI-generated output from your data belongs to you, just like the rest of your Customer Data.
Questions #
If you have questions about how a specific feature handles your data, or you would like to review our Data Processing Agreement before signing up, write to us at [email protected].