# July 2025 updates – Block spam chats, tighter agent control, and smoother integrations

> Discover July 2025 updates in NeetoChat, including spam blocking, agent permissions, and smoother integrations.
- **Authors**: Akash Srivastava
- **Published**: 2025-08-07
- **URL**: https://www.neeto.com/neetochat/blog/july-2025-updates-block-spam-chats-tighter-agent-control-and-smoother-integrations
- **Page title**: July 2025 Updates: Spam Blocking, Agent Control & Integrations
- **Meta description**: Discover July 2025 updates in NeetoChat, including spam blocking, agent permissions, and smoother integrations.
- **Keywords**: NeetoChat, updates, spam blocking, agent control, integrations, automation, chat experience, bug fixes, data indexing, and customer support

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Let’s go through what we got done in July 2025 in NeetoChat.

### **New features ✨**

#### ✅ Block customer while marking chat as spam

You can now block a customer directly when marking a chat as spam, helping your team cut off unwanted conversations instantly.

#### ✅ Granular agent permissions

We introduced a new permission level that allows agents to view only the chats assigned to them, giving you more control over visibility and roles.

#### ✅ Instant chat start in widget

Visitors can now start chatting immediately from the widget when no open conversations exist — no need to go through the intermediate prompt.

#### ✅ Faster automation rule previews

We optimized the issue list rendering in automation rule previews, making the pages load much faster so you can test rules with ease.

### **Enhancements ✨**

#### ✅ Parallelized tests for faster builds

We’ve enabled test parallelization in CI to speed up feedback loops and accelerate releases.

#### ✅ Cleaner data indexing

Deleted visitor records are now skipped during Elastic indexing, reducing unnecessary errors and improving system reliability.

### **Bug fixes 🛠️**

### ✅ Email notification reliability

Fixed a bug where delayed email notifications were not being sent after the configured wait time.

#### ✅ Slack message and bot notification fixes

Resolved issues where Slack messages with only attachments caused failures and bot-assigned chats weren’t triggering Slack alerts.

#### ✅ Duplicate visitor handling

Fixed an edge case where the same visitor was being registered multiple times due to race conditions.

#### ✅ Smoother chat search experience

The “Load more” button now only appears when additional search results are available.

#### ✅ Reply links now work after login

If a user clicks a shortened reply link while logged out, they’ll now be taken to the correct chat after login.

#### ✅ Improved Toastr feedback

Inconsistent error feedback when creating NeetoDesk tickets from chats has been fixed for a clearer experience.

#### ✅ NeetoReplay visibility handling

We’ve removed broken NeetoReplay links in chats for orgs where the feature isn’t enabled.

#### ✅ Desk integration stability

Fixed errors when creating NeetoDesk tickets from NeetoChat, ensuring a more seamless handoff.

#### ✅ Chat views and message sorting fixes

View counts now update immediately, and messages in filtered views are sorted correctly.

#### ✅ Tag seeding fixes

Fixed uniqueness errors during tag seeding for new organizations to ensure smooth setup.