April 2026 updates – Cross-workspace tickets, smarter search, and stronger email reliability

Let’s go through what we got done in April 2026 in NeetoDesk.

New features ✨

Move tickets across workspaces

Tickets can now be moved from one workspace to another, making it easier to handle misrouted tickets or collaborate across teams.

Granular report permissions

Report access is now more flexible with separate permissions for viewing assigned ticket reports vs all ticket reports, allowing better control over data visibility.

Improved initial email sync (Gmail & Outlook)

Mailbox sync now pulls full email threads instead of individual emails, ensuring complete and accurate ticket histories from the start.

Enhancements ✨

Stronger search capabilities

• Global search (Finder) now looks inside ticket descriptions, not just titles

• Ticket search now includes cc’d email addresses

Improved integrations and sync reliability

• Added a backfill task to recover missed Google Workspace messages

• Google Sheets sync now handles expired tokens gracefully

• Better handling of Gmail/Outlook authentication expiry during sync

• Improved Slack notification reliability and parsing

Better email delivery and handling

• Admins are now notified when outbound emails fail (immediate or after retries)

• Temporary Gmail “server busy” errors are automatically retried

• Improved handling of non-UTF8 emails and legacy encodings

• Outlook email threads now display comments in correct order

UX and platform improvements

• Revamped form builder and thank-you pages with a cleaner UI

• Clearer mailbox states when support email is missing

• Improved handling of invalid customer emails during updates

Performance improvements

• Fixed ticket listing timeouts for large organizations with optimized queries and eager loading

Bug fixes 🛠️

Email and mailbox reliability

• Fixed cases where emails were sent with only a signature due to race conditions

• Fixed custom domain authentication failures not being visible in UI

• Fixed Gmail sync crashes caused by encoding issues

• Fixed Google auth errors being silently swallowed during sync

Slack and external integrations

• Fixed Slack notification errors for long messages and parsing issues

• Fixed race conditions in CallerDesk webhooks causing duplicate customer creation

Ticketing and data integrity

• Fixed incorrect ordering of Outlook email thread comments

• Fixed ticket search not including cc’d emails

• Fixed invalid email updates causing unhandled errors

UI and workflow fixes

• Fixed team member assignment dropdown issues in tickets table

• Fixed canned response insertion positioning issues

• Fixed Google Sheets link overflowing UI card

• Fixed bulk and individual team member removal issues

• Fixed follower notifications incorrectly triggering for same-email agents

• Fixed consumer ticket links redirecting agents to wrong view