# January 2026 updates – Smarter API ticket creation, persistent ticket views, and better attachment handling

> Explore new features and enhancements in NeetoDesk for January 2026, including smarter ticket handling and better attachment actions.
- **Authors**: Akash Srivastava
- **Published**: 2026-02-06
- **URL**: https://www.neeto.com/neetodesk/blog/january-2026-updates-smarter-api-ticket-creation-persistent-ticket-views-and-better-attachment-handling
- **Page title**: January 2026 Updates on NeetoDesk Features
- **Meta description**: Explore new features and enhancements in NeetoDesk for January 2026, including smarter ticket handling and better attachment actions.
- **Keywords**: NeetoDesk, API, ticket creation, attachment handling, ticket views, January 2026, enhancements, bug fixes, automation, and mailbox

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Let’s go through what we got done in **January 2026** in NeetoDesk.

### **New features ✨**

#### Mailbox assignment via public API

Tickets created through the public API are now assigned to the correct mailbox based on the email addresses in the **To / CC** fields, instead of always defaulting to the workspace’s default mailbox.

#### Persistent ticket list columns

Any column reordering done on the tickets list page is now saved and retained across page refreshes and sessions.

#### Ticket counts on views list

The views list page now shows the number of tickets in each view, making it easier to gauge workload at a glance.

#### Improved attachment actions

We’ve enhanced how attachments behave on ticket comments:

- Open attachments in a new tab

- Downloads now save files directly instead of opening them in-browser

- Improved image renaming UX with a clear save icon

#### Attachment URLs in exports

Data exports now include direct URLs for attachments added to tickets or comments, making external analysis and archival easier.

### **Enhancements ✨**

#### Improved reply editor experience

When an agent signature is configured, the cursor is now placed correctly **before** the signature, making replies smoother to compose.

#### Prefilled customer details on ticket creation

When creating a ticket from the customer details page, customer fields are now automatically pre-filled in the ticket form.

#### Automation rule execution order respected

When multiple automation rules are triggered for the same event, they now execute strictly in the order configured by admins.

#### Priority options cleanup

Removed **None** from the default priority list, while still allowing tickets to have a null priority when needed.

### **Bug fixes 🛠️**

#### Attachment preview stability

Disabled browser previews for certain file formats that were causing errors. These files remain fully downloadable.

#### Mailbox configuration navigation fix

DMARC DNS details now appear correctly for already configured mailboxes. A skippable DNS details screen is shown for each verified support email.

#### Original sender resolution fixes

- Fixed cases where original sender deduction broke ticket creation for NeetoForm automation emails

- Resolved sender detection issues for emails synced via Google and Microsoft integrations

#### Draft signature isolation

Draft comments no longer show signatures from multiple agents when a ticket is viewed sequentially by different team members.

#### Credit card masking performance

Fixed an outdated regex that was causing timeouts while masking credit card data in ticket logs.