# Milestone M34 - custom priorities, enhanced rules, bulk uploads and more

> Milestone M34: Custom priorities, Slack & GitHub automation, verified email replies, bulk uploads, simplified tickets & key email-related fixes.
- **Authors**: Sandip Mane
- **Published**: 2025-04-21
- **URL**: https://www.neeto.com/neetodesk/blog/milestone-m34-custom-priorities-enhanced-rules-bulk-uploads-and-more
- **Page title**: Milestone M34 - custom priorities, enhanced rules, bulk uploads and more
- **Meta description**: Milestone M34: Custom priorities, Slack & GitHub automation, verified email replies, bulk uploads, simplified tickets & key email-related fixes.
- **Keywords**: milestone updates, product updates, custom priorities, enhanced rules, and bulk upload feature

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Let's go through what we got done in Milestone M34 (Apr07 - Apr20).

### New features and enhancements 🚀

#### ✅ Custom Priorities

You can now define your own ticket [priorities](https://neetodeskhelp.neetoengage.com/changelogs/custom-priorities) for greater flexibility.

#### ✅ Enhanced Automation Rules

1. New action: Send all ticket updates directly to Slack.

2. New trigger: Fire automation rules when a ticket is sent to GitHub.

#### ✅ Improved Outbound Emails

Outbound emails now use verified support addresses as the Reply-To for better consistency.

#### ✅ Bulk Customer Uploads

You can now [bulk upload customer data](https://neetodeskhelp.neetoengage.com/changelogs/bulk-upload-customer-data)with ease.

#### ✅ Simplified Ticket Creation

Search for customers while typing their email, and choose a specific mailbox when creating new tickets.

### Bug fixes ⚒️

#### ✅ Incoming Emails

Fixed issues with CCs—emails are now properly sanitized and processed.

#### ✅ MS Outlook Sync

Resolved syncing problems—tickets and outgoing emails now work seamlessly.

#### ✅ Ticket Threading

Fixed an issue where some tickets were generating separate threads unnecessarily.