October 2025 updates – File uploads, faster automations, and sharper Slack & email sync

Let’s go through what we got done in October 2025 in NeetoChat.

New features ✨

✅ Widget file uploads

The chat widget now supports uploading common file types like PDF, XLS, DOCX, ZIP, and EML. Visitors can also paste images directly, and the widget now supports multiple instances on a page.

✅ Updated visitor and agent notifications

We’ve updated the notification sound that plays for visitors in the widget. Agents now get alerts when new messages arrive while the admin chats screen is open — helping you respond faster.

✅ Smarter reply links in emails

The Reply now button in customer emails now links directly to your hosted NeetoChat instance and automatically opens the widget — providing a seamless customer experience.

✅ Subscriber notification improvements

Email updates to ticket subscribers are now clearer, with better separation of agent vs. visitor messages and accurate message threading — even showing the subscriber’s own messages in the right order.

✅ Views revamp

You can now activate/deactivate and reorder views for better control. We also moved default views into the database to improve performance and reliability.

Enhancements ✨

✅ Higher-priority automation execution

We reprioritized background job queues so automation rules that trigger key actions (like Slack notifications) are now handled faster and more reliably.

✅ Webhook timing improvements

Webhook payloads for ticket creation, closure, and customer replies are now sent after automation rule execution, ensuring more accurate data in the webhook.

✅ Avatar previews in widget

Chat previews now display the correct avatars for customers and agents based on who sent the last message.

✅ Terminology updates

We replaced filter_by with view_id in URLs to align with our current views terminology across the app.

Bug fixes 🛠️

✅ Slack sync reliability

Fixed multiple Slack-related issues:

• Help articles embedded in chats now sync properly to Slack

• Direct messages sent from Slack are now correctly reflected in NeetoChat

• Automation rules with Slack actions now execute consistently

✅ Email sync & reply handling

Resolved issues with attachments missing from email replies, case sensitivity breaking email sync, and malformed reply links in certain mailers.

✅ Widget stability fixes

• Fixed admin notes appearing in widget previews

• Corrected widget preview showing up in the admin interface

• Resolved bugs with custom widget icons not persisting

• Fixed attachment preview bugs in the admin panel

✅ Chat screen and visitor stability

• Fixed view count caching showing zero for some users

• Prevented uniqueness errors from rapid duplicate visitor creation

• Ensured consistent loaders and UI behavior on the chats screen