September 2025 updates – Tag teammates, toggle activities, and tighter Slack/email sync

Let’s go through what we got done in September 2025 in NeetoChat.

New features ✨

✅ Tag teammates in replies

You can now mention and tag fellow team members directly in non-note replies — making it easier to collaborate, flag issues, or loop others in quickly.

✅ Show/hide activities

Added the ability to toggle visibility of activity logs inside a chat — so agents can choose when they want a cleaner view or more detail.

Enhancements ✨

✅ Accurate Slack attribution

When a customer responds to a conversation from Slack, NeetoChat now correctly attributes the reply to the customer — not the Slack team admin.

✅ Visitor logic refactor

We refactored how visitor sessions are resolved, especially for cases with multiple parallel requests — resulting in more reliable visitor tracking.

Bug fixes 🛠️

✅ Canned response 404 fix

Fixed a bug where selecting a canned response to use in a reply would incorrectly throw a 404 error.

✅ Widget logo upload

Fixed issues with uploading or updating logos in the widget configuration page — uploads are now smooth and consistent.

✅ Email sync case-sensitivity

Resolved a tricky edge case where email replies weren’t syncing correctly due to mismatched casing in addresses.

✅ Subscriber email loop prevention

Prevented repeated subscriber email updates caused by bot users retriggering jobs multiple times, reducing email noise.

✅ Scheduled email exception fix

Handled previously unhandled exceptions in subscriber emails caused by deleted messages in the thread.

✅ Customer/contact message sync

Fixed an issue where the latest messages shown on customer or contact pages weren’t in sync with the main chat timeline.

✅ Slack notification edge case

Resolved a bug where Slack notifications weren’t being sent properly for some help workspaces.

✅ Flaky test stabilization

Stabilized multiple flaky test cases to ensure more consistent CI builds and faster feedback during development.