# Milestone M38 – Sub-categories, domain filters, better navigation & stronger spam controls

> Explore what's new in NeetoDesk Milestone M38 (Jun 2–15), including enhanced file upload UI, trimmed rich text, improved ticket navigation & more
- **Authors**: Akash Srivastava
- **Published**: 2025-06-18
- **URL**: https://www.neeto.com/neetodesk/blog/milestone-m38-updates
- **Page title**: Milestone M38 – Sub-categories, domain filters, better navigation & more
- **Meta description**: Explore what's new in NeetoDesk Milestone M38 (Jun 2–15), including enhanced file upload UI, trimmed rich text, improved ticket navigation & more
- **Keywords**: NeetoDesk, Updates, Features, Bugfixes, and Automation

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Let’s go through what we got done in milestone M38 (Jun 02 – Jun 15) for NeetoDesk.

### **New features and enhancements 🚀**

#### ✅ **Consistent file upload UI**

The bulk customer upload flow now uses the same file upload UI seen across other Neeto products for a smoother experience.

#### ✅ **Trimmed rich text content using NeetoEditor**

Ticket descriptions and other rich text fields are now automatically trimmed using NeetoEditor helpers to avoid unintended formatting issues.

#### ✅ **Improved navigation between tickets and customers**

Clicking a customer in the tickets list now takes you directly to their profile. Similarly, you can now view all open tickets from a customer’s detail page.

#### ✅ **Bulk actions in customer-specific ticket views**

Bulk actions available on the general ticket list are now also available when viewing tickets for a specific customer.

#### ✅ **Allowlist and blocklist for email domains**

Admins can now configure domain allowlists and blocklists to restrict/allow domains from which email addresses are allowed to create tickets or comments.

#### ✅ **New sub-category fields for tickets**

Two new dependent fields—_sub-category 1_ and _sub-category 2_—can now be set during ticket creation, update, or closure.

#### ✅ **Stronger spam protection logic**

Improved filtering logic now blocks known spam patterns in email addresses more effectively.

#### ✅ **Set ticket category in automation rules**

Ticket categories can now be updated as part of the actions in automation rules.

### **Bug fixes ⚒️**

#### ✅ **Custom categories in automation conditions**

Fixed a bug where custom categories were missing from the condition options in automation rules.

#### ✅ **Mailbox name changes in Outlook integration**

Resolved an issue where primary mailbox data wasn’t fetched correctly due to renamed mailboxes in Microsoft accounts.

#### ✅ **Special characters in forwarded emails**

Fixed a parsing error that occurred when special characters in forwarded email bodies interfered with original sender detection.