February 2026 updates – NeetoDesk webform integration, faster Slack sync, and more reliable chat delivery

Let’s go through what we got done in February 2026 in NeetoChat.

New features ✨

NeetoDesk integration for webforms

Workspaces can now connect their NeetoDesk account and use NeetoDesk webforms directly inside the chat widget. The integration is configurable from the Admin panel, making it easier to collect structured support requests through chat.

Faster Slack sync for older chats

Improved Slack backfill performance by factoring in the last reply (visitor or agent) along with the conversation creation time, significantly speeding up syncing for older conversations.

Workflow jobs moved to Sidekiq

Background jobs for workflows (chatbot) have been migrated from SolidQueue to Sidekiq, removing the dependency on SolidQueue and improving reliability and observability.

Enhancements ✨

Improved Slack formatting

Enhanced blockquote placement when syncing conversations to and from Slack, resulting in more accurate formatting.

Clearer GitHub integration errors

When no GitHub repository is connected, users now see a helpful message guiding them to the Admin panel instead of a vague error.

Bug fixes 🛠️

Message delivery reliability

Fixed cases where messages were delayed or failed to deliver because the chat connection wasn’t fully ready before sending.

Duplicate message prevention

Resolved an issue during new conversation creation where the same message could be recorded twice, causing the request to fail.

Knowledge base stability

Handled timeout scenarios for knowledge base pages (articles, categories, recommendations) to fail gracefully instead of breaking.

Slack sync correctness

• Fixed reply attribution issues where Slack replies were incorrectly assigned to customers instead of agents when emails matched

• Improved resilience in syncing messages during edge cases

Widget and onboarding fixes

• Fixed the “Chat with support” button not opening the widget in certain workspaces

• Resolved uniqueness errors while seeding pre-chat questions in new workspaces

• Fixed incorrect document links during onboarding

• Fixed widget preview not loading during onboarding